Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

ESSENTIAL DUTIES

• Serves as a guardian of The Ritz-Carlton Gold Standards and is a positive role model, prioritizing the culture, driving appreciation, energizing personal service, enlivening empowerment, cultivating quality, leading with compassion and accountability, inspiring innovation, and celebrating successes.
• Coordinates all post-offer documentation for assigned candidates: seafarer employment agreements, medical fitness examinations, STCW and function-specific certificates, visas, seafarer books, and police clearances, tracking each item to completion.
• Verifies every file against the Training Matrix and Competency and Wellness requirements before releasing the candidate to mobilization, with a target of one hundred percent documentation accuracy at embarkation.
• Schedules and tracks pre-employment medical examinations with approved providers, managing results confidentially and escalating fitness concerns appropriately.
• Works with licensed local recruitment and placement agents and government authorities as directed, ensuring every in-market placement activity complies with local regulation and MLC 2006 Regulation 1.4.
• Maintains complete and current records in the applicant tracking and HR information systems, and produces documentation status reporting for the Manager and Director.
• Supports in-market sourcing activity, including school visits, job fairs, and candidate communication in local languages where applicable.
• Partners with Mobilization Specialists to hand over documentation-complete candidates for travel and joining arrangements.

QUALIFICATIONS

• Bachelor's degree from an accredited university or college, or equivalent experience.
• Minimum of two (2) years of coordination, documentation, or administrative experience in crewing, manning, recruitment, or maritime operations, preferably supporting seafarers.
• Working knowledge of seafarer documentation requirements — medical certificates, STCW certificates, visas, and seafarer books — or demonstrated ability to acquire it quickly.
• Familiarity with local seafarer recruitment and placement regulation strongly preferred.
• Exceptional attention to detail and follow-through; the role's output is measured in complete, accurate files.
• Experience working in a diverse and multi-cultural environment required.
• Proficient in the use of computers and standard office software; experience with applicant tracking or maritime HR systems preferred.

[email protected]

PHYSICAL REQUIREMENTS

While performing the duties of this job, the Lady or Gentleman is regularly required to sit for extended periods; use hands and fingers for sustained computer work; talk and hear, including by telephone and video conference across multiple time zones; and occasionally lift and/or move up to twenty-five (25) pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus for prolonged screen use.

This position may require occasional domestic and international travel for recruitment events, school visits, and periodic time aboard the Company's yachts.  While embarked, the Lady or Gentleman must be physically able to participate in emergency lifesaving procedures and drills applicable to visitors and supernumeraries, and to move safely about a vessel at sea, including the use of stairs and watertight doors.

COMMUNICATION

All Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures.  This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.