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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition 
Ensures all responsibilities within the hiring and onboarding processes are completed accurately, timely and in compliance with country-specific governmental regulations and professional standards and practices. Recruits qualified applicants according to workforce needs. 
 
Responsibilities 
•    Placing advertisements, attending job fairs, and performing other related duties to support recruitment processes. 
•    Conducting qualitative candidate pre-screens while providing exemplary candidate experience, providing informed recommendations, and extending offers to candidates. 
•    Sourcing candidates and evaluating resumes for jobs through internal and external tools and resources (social media, job boards, ATS and CRM etc.). 
•    Delivering the most qualified candidates, building strong candidate pipelines, and monitoring and managing reports to measure efficiency and effectiveness. 
 
Skill Descriptors 
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. 
Level Working Knowledge:  
•    Gathers data for use in the analysis of business processes. 
•    Illustrates problems, opportunities and methods for improving existing business processes. 
•    Suggests ways to reduce variation and/or waste in processes. 
•    Helps evaluate what factors should be addressed in the change program. 
•    Participates in requirements analysis for process changes. 
 
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. 
Level Working Knowledge:  
•    Provides a quality of service that customers describe as excellent. 
•    Resolves common customer problems. 
•    Responds to unexpected customer requests with a sense of urgency and positive action. 
•    Provides direct service to internal or external customers. 
•    Documents customer complaints in a timely manner. 
 
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. 
Level Working Knowledge:  
•    Provides prompt and effective responses to client requests and interactions. 
•    Monitors client satisfaction levels on a regular basis. 
•    Alerts own team to problems in client satisfaction. 
•    Differentiates the roles and responsibilities in a business relationship. 
•    Works with clients to address critical issues and resolve major problems. 
 
Candidate Screening: Knowledge of techniques, methods and processes of candidate screening; ability to preselect suitable candidates for first and further interviews within the organization. 
Level Working Knowledge:  
•    Screens candidates to obtain detailed information on knowledge, skills, motivation, etc. 
•    Follows Human Resources(HR) policies and standards during the candidate screening process. 
•    Files and maintains paper and electronic records of candidate information. 
•    Exchanges candidate and job information with hiring managers.  
•    Reviews candidates' resumes and cover letters from both professional and personal aspects. 
 
Candidate Sourcing: Knowledge of techniques, methods and channels of candidate sourcing; ability to attract and qualify candidates for immediate job vacancies or as potential long-term job candidates. 
Level Basic Understanding:  
•    Gathers information on how to improve the efficiency of candidate sourcing. 
•    Describes short-term and long-term functions of candidate sourcing within the organization. 
•    Cites organizational usage of candidate sourcing. 
•    Identifies common channels (e.g. Internet and recruitment agencies) for sourcing candidates. 
 
Staffing and Recruiting: Knowledge of standards, processes, techniques and methods used in staffing and recruiting; ability to identify, select, retain and relocate qualified personnel, both internally and externally, for a wide range of positions. 
Level Working Knowledge:  
•    Prepares tools, record-keeping, and reports for applicant tracking. 
•    Researches common processes and techniques to source qualified candidates. 
•    Applies effective candidate selection techniques for a specific recruiting task. 
•    Provides staffing services for routine positions of major functions or departments in an organization. 
•    Assists in the implementation of current staffing goals, strategies and progress reports. 
 
Workforce Analytics: Knowledge of human resources (HR) and workforce issues and trends; ability to analyze workforce data, information and metrics and apply the results to support business decisions. 
Level Basic Understanding:  
•    Explains the organizational benefits of workforce analysis. 
•    Identifies basic methodologies and approaches in analyzing the workforce. 
•    Describes the basic concepts and features of workforce analysis. 
•    Discusses workforce analysis procedures and principles. 
 
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

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Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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