Job Description:

At Dave & Buster's, this role supports and configures Store Operations IT systems using established standards and procedures, with guidance for unfamiliar, high-risk, or cross-system work.

You will be outstanding in this role if

• You build platform and domain knowledge while working within defined procedures and review controls.
• You demonstrate accuracy, reliability, service orientation, learning, and sound escalation.
• You communicate clearly and collaborate across business and technology teams.

Day in the life

• Complete assigned configuration, data maintenance, testing, validation, and documentation.
• Resolve known support issues, gather evidence, and escalate appropriately.
• Maintain accurate change, configuration, issue, control, and procedure records.
• Participate in releases, deployments, audits, upgrades, and user acceptance.
• Follow approved configuration, access, security, and change controls for assigned POS, payments, ordering, and amusement applications.
• Coordinate configuration accuracy, release impacts, and service restoration with business stakeholders, IT partners, and vendors.
• Configure and validate menu items, pricing tiers, POS screens, kitchen routing, and related business data as assigned; audit accuracy and resolve discrepancies.
• Support store deployments, workstation and payment-device validation, implementation readiness, and stabilization within the role's scope.
• Perform other duties and responsibilities as assigned.

Education Experience and Required Skills

• Strong analysis, troubleshooting, documentation, and collaboration; equivalent education, technical training, certification, and experience are accepted.
• Demonstrated application configuration, incident analysis, testing, change control, and documentation skills at the scope described above.
• Hospitality, entertainment, POS, or payments experience preferred; Oracle Hospitality Simphony experience valuable for POS assignments.

WHAT’S IN IT FOR ME?:

Dave & Buster’s / Main Event is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• Exclusive discounts on food and games at D&B & Main Event.
• Paid Time Off (PTO) that increases with tenure.
• 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
• Medical, dental, vision and voluntary benefits Part Time/Full Time benefits available Sub Benefits:Livongo, SurgeryPlus, and Telehealth benefits
• 401k with company match following 6 months of employment.
• Buster’s Legacy Fund (Support Team Members during difficult Times)
• Employee Assistance Program (EAP) Offerings.
• Work out facility on-site.
• Employee Power Card | Free Video Games.

We work hard, play hard and have FUN!

Salary Range:

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We are an equal opportunity employer and participate in E-Verify in states where required.