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ESSENTIAL JOB FUNCTIONS

Systems Administration

• Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of virtualized systems, software, and applications. Installs and configures physical servers, including operating systems, software applications, and tools.
• Designs, builds, operates, and maintains virtualization infrastructure in
• accordance with the College’s needs and recommended best practices. Assures minimum service interruptions by analyzing performance, scalability and availability of resources. Develops strategies for, and completes performance tuning of, College mission-critical virtualization systems. Analyzes, tests, and troubleshoots assigned systems.
• Maintains confidentiality of any information accessed, received, processed, viewed, etc., within the College’s systems, storage, office spaces or other areas utilized within the IT department.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.

Support & Reporting

• Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier 1&2 support are unable to resolve. Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures.
• Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility. Ensures policies, procedures, rules, and regulations are being met and followed according to College practices.
• Understands and documents the technical requirements for new services or service enhancements. Advises on technological decisions and provides service implementation estimates.
• Supports the overall operations of assigned environments, ensuring they meet requirements and performance goals. Identifies reusable/preconfigured service components or standard products from the market to leverage and assemble the service/solution. Works closely with appropriate stakeholders to ensure implementation meets design requirements.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

• Attends all required department meetings and training.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.

* Regular, predictable, and punctual attendance is required.

MINIMUM EXPERIENCE AND EDUCATION REQUIRED:

• High School Diploma or Equivalency.

• At least three (3) years of progressively responsible technical experience managing virtualization environments

*An appropriate combination of education, training, coursework and experience may qualify a candidate.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of: server and desktop virtualization using VMware vSphere, VMware Horizon, and Microsoft Hyper-V; enterprise SAN systems; networking as it relates to virtualization; server hardware monitoring and troubleshooting; Business Continuity & Disaster Recovery; server and desktop operating systems and management; system monitoring and logging
• Skilled in: verbal and written communication; operating job equipment; planning, scheduling and organizing work; general typing; application of job software programs; application of technical skills in area of specialization.
• Ability to: think creatively and exploit opportunities; simplify and synthesize complex situations with consideration to all elements; work independently demonstrating initiative; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures; analyze technical problems, troubleshoot and draw appropriate conclusions; perform light manual labor for extended periods of time; maintain confidential and sensitive information; maintain accurate and complete work records; coordinate multiple activities and tasks; exhibit flexibility in work schedule and job tasks; apply technical and analytical applications.

WORK NATURE & LOCATION:

• Hybrid opportunity in Columbus, OH

• Required to serve on On-Call/On-Duty & On-Site if required.

*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.