• Coordinate and schedule complex surgical procedures across clinic, operating room (OR), and ambulatory surgery center (ASC) settings, ensuring accuracy and efficiency throughout the entire scheduling process.

• Manage provider clinic, surgical, and procedural schedules while maintaining up-to-date daily, weekly, and monthly surgery calendars.

• Obtain and verify all required prior authorizations, certifications, referrals, clinical documentation, and insurance information before procedures are performed.

• Collaborate with providers, patients, clinical teams, and external partners to coordinate preoperative requirements, including laboratory testing, diagnostic studies, consultations, and medical clearances.

• Serve as a central liaison between providers, clinics, surgical facilities, and support departments to ensure seamless communication and case readiness.

• Coordinate required personnel, equipment, and resources for surgical procedures based on provider specifications and procedural requirements.

• Proactively manage scheduling challenges, including add-on cases, delays, cancellations, emergencies, and last-minute schedule changes.

• Communicate effectively with patients through multiple channels, including phone, in-person interactions, patient portals, and interpreter services, to provide exceptional service and support.

• Support clinical and operational leadership with provider scheduling, staffing coordination, Epic template management, workflow improvements, and standardization initiatives.

• Exercise strong independent judgment, problem-solving, prioritization, and organizational skills in a fast-paced healthcare environment.

• Assist with administrative and operational support activities, including meeting coordination, supply ordering, service requests, and other departmental needs.

• Demonstrate a commitment to collaboration, accountability, respect, engagement, and service while fostering positive relationships with providers, patients, and colleagues.

Education

• High school diploma or GED required.

Experience

• Minimum of 18 months of experience in a clinical or healthcare setting required.

• Previous experience supporting and working directly with surgeons is required.

• Familiarity with CPT and ICD-10 coding is preferred.

Skills & Qualifications

• Strong organizational skills with exceptional attention to detail and accuracy.

• Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and composure under pressure.

• Excellent communication, coordination, and problem-solving skills.

• Proven ability to work independently, exercise sound judgment, and effectively support complex surgical scheduling and care coordination activities.