Jobs Companies Innovatrics Support Engineer

À propos de ce poste Support Engineer chez Innovatrics

Innovatrics · Sur site · Mexico City, Mexico City, Mexico

We are looking for a Support Engineer based in Mexico to join our team and provide technical support for our core biometric software product running in customer production environments.

What You'll Do

  • Provide technical support for our core biometric software product running on customer production environments
  • Monitor existing systems, troubleshoot, and resolve incidents for existing customers
  • Deliver changes and patches to customer environments
  • Automate recurring support and monitoring tasks using REST APIs
  • Improve internal tools and procedures for deployment, monitoring, and support of Innovatrics ABIS
  • Work with Linux servers, Kubernetes clusters, and Docker containers supporting production deployments
  • Support and maintain database environments (SQL, Oracle)
  • Collaborate with colleagues from the ABIS Business Unit (Delivery, Consulting, and Engineering) on support, product, and procedure improvements

Requirements

  • High proficiency in English, Spanish, and Portuguese (written and spoken)
  • Previous experience in Application/OS Support or System Administration
  • Hands-on experience with Linux server administration
  • Experience with Kubernetes and Docker in a production support context
  • Working knowledge of SQL and Oracle database administration
  • Experience with REST APIs and automating support/monitoring tasks
  • Strong troubleshooting and analytical skills, with the ability to resolve complex issues and clearly communicate solutions
  • Responsible, independent, and proactive approach to work
  • Team player, comfortable sharing and absorbing knowledge with colleagues
  • Active English language skills
  • Basic knowledge of networks and network technologies
  • Willingness to participate in 24/7 on-call support rotations

Nice to Have

  • Prior experience supporting biometric, identity, or border-control systems
  • Experience working with international, distributed teams

Benefits

At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.

Salary: We hire across seniority levels — compensation is tailored to your experience.

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À propos de Innovatrics

Work Where Your Code Has Impact

Small teams. Global scale. Real responsibility from day one.

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What You’ll Help Build

At Innovatrics, we build biometric technologies that power elections, border control, digital identity, and secure onboarding systems across 80+ countries. Our algorithms have touched the lives of over a billion people. Here, your work won’t disappear into a backlog – it will shape real-world systems that matter.

Where You’ll Work

Innovatrics HQ is in Bratislava, Slovakia, with offices in: Brazil, Czech Republic, Singapore, USA, Saudi Arabia, and Taiwan (R.O.C.)

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Why You’ll Want to Work Here

Global impact, local roots

From our HQ in Bratislava, we develop top-tier biometric solutions trusted by governments and businesses worldwide.


Meaningful work

Our products solve real-world challenges like elections, border control and digital identity. No fluff, no gimmicks.


You’ll be trusted

At Innovatrics, everyone is empowered to design, build, and take ownership of their work, not just implement.


Challenge is part of the job

Custom deployments, edge cases, tight integration – we work on complex systems, not copy-paste features.

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Principles You’ll Stand For

Collaboration

We build better when we build together. We actively share ideas, support each other across teams, and avoid working in silos.


Accountability

We own our actions and outcomes. We’re honest about mistakes and focus on finding solutions instead of shifting blame.


Respect

We value diverse perspectives, speak up thoughtfully, and communicate with kindness and professionalism—even when it’s hard.


Excellence

We pursue practical, effective solutions and welcome change that improves how we work. No unnecessary complexity, just quality that scales.


Shared Mission

We align our individual strengths with the company’s goals. We work for collective success, not personal ego.

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Find Your Role

We’re hiring across roles and levels. Browse our open positions and see where you can make an impact.

[View Open Roles]

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