Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Job Profile Summary 

​This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations.  In addition, this role focuses on performing the following Environmental Services duties: Researches the environmental effects of activities to develop methods of controlling or minimizing factors contributing to environmental damage and/or improve the effectiveness of restorative activities.  A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that supervises para-professional employees.  Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. 

Job Overview 

Supervise the daily operations of assigned Environmental Services and Hospitality Services staff performance and workflow.  Ensure that assignments are being performed thoroughly and effectively.  Responsible for staff performance assessment, development, and training.  Responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management and supervisory team members to support the department in its daily functions.

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Three (3) years of related experience. 

Preferred Qualifications: 

1. Bilingual. 

What We Offer

Competitive salaries & benefits that start on day one

403(b) retirement with company match

Tuition reimbursement

Free on-campus parking

Career growth opportunities

Guaranteed hours and set schedule ​

Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA

Hours: 40 Hours - Evening shift: 3pm-11:30pm - Every other weekend (Sat-Sun) and every other holiday is required

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Supervise the daily operations of assigned Environmental Services and Hospitality Services staff performance and workflow.

2. Supervise staff on all functions and processes provided.

3. Prepare master work and time schedules, coordinate time off and review daily adjustments in the work schedule.

4. Perform quality control reviews and initiatives to ensure hospital and regulatory standards are being met.

5. Complete performance evaluations for assigned staff and coordinate the establishment of goals and objectives for assigned staff.

6. Responsible for the interview, selection process, hiring process, orientation set up, training set up, competency testing for all new hires.

7. Responsible for the counseling and mentoring and discipline of employees.

8. Recommend promotion, demotion, or termination when identified.

9. Recommend process improvements to leadership and empower employees to bring forward their process improvement ideas.

10. Responsible for input to the writing, reviewing, and revising policy and procedures pertaining to area of responsibility.

11. Provide oversight of inventories, usage data, and ordering of consumable supplies and equipment repairs. 

 Physical Requirements:  

1. Standing, walking, bending, and stretching majority of shift.  

2. Ability to push heavy loaded carts and lift between 30-60 lbs. 

3. Occasional climbing of ladders. 

4. Frequent exposure to dirt, dust, blood, body waste, and contaminated waste. Exposure to climate conditions when depositing trash in compactor.  

5. Possibility of cuts and needle punctures. 

6. Occasional exposure to hazards which may cause serious injury/illness (T.B., hepatitis, rodent bites). When working in non-patient areas, those hazards are minimal. 

7. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard. 

Skills & Abilities: 

1. Ability to effectively communicate in English verbally and in written format.  

2. Ability to read and understand procedures and directions in English. 

3. Ability to multi-task and establish priorities. 

4. Ability to maintain organization in a changing environment. 

5. Initiative, responsibility, flexibility, and leadership skills. 

6. Ability to use working knowledge of environment and equipment to meet established objectives.   

7. Ability to interact with other hospital staff members, visitors, and patients in a friendly, cooperative manner. 

About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation: 
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.