POSITION SUMMARY: 

Works closely with manager to ensure company and team goals are met. Ensures high quality work is completed timely. 

PRIMARY RESPONSIBILITIES: 

 • Responsible for day-to-day staffing/scheduling/setting up sample run schedules. 

• Ensures production work is consistently completed according to department goals. 

• Ensures all case samples are processed and accounted for. 

• High proficiency working within one or more laboratory information systems to ensure all relevant data is correct. 

• Monitors cases reaching promised TAT and identify issue/cause/reason for those cases. Work with managers and other departments as needed to prevent future incident. 

• Updates SOPs to accurately reflect current practices and works with manager and Document  Control/QA/Training team to make effective. 

• Monitors team members to ensure adherence to SOPs and safety procedures 

• Oversees training for new hires: works in conjunction with lead to train new hires. 

• Investigates/follows up on lab errors (NCR). 

• Assists manager in initiating and completing CAPAS. 

• Handles employee issues. Collaborates with Manager to resolve issues. 

• Ensures alignment with team for reasoning behind instructions/processes, changes that are made, why certain ideas cannot be implemented effectively. 

• Meets regularly with individual team members to discuss goals and progress. 

• Responsible for staff performance reviews. 

• Plans and leads shift meetings 

• Adheres to Departmental Expectations 

• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action. 

• Go-to person when manager is not present. 

• May assist lab team in day to day tasks 

• Keeps team morale up and maintains professionalism of team members, including by acting as role model. 

• Approves timecards and PTO requests 

• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions. 

• Understands the entire lab process and is able to identify and troubleshoot issues when they arise. 

• Understands when and how to escalate issues appropriately. 

• Makes sure the goals set by manager for the team are being met in the lab. 

• Performs and completes side projects assigned by the manager. 

• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support. 

• Receives assignments in the form of objectives with goals and the process by which to meet goals. 

• Provides direction to employees according to established policies and management guidance. 

• Administers company policies that directly affect subordinate employees.

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors 

• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. 

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job 

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. 

• Must maintain a current status on Natera training requirements. 

• Employee must pass post offer criminal background check. 

• Performs other duties as assigned. 

QUALIFICATIONS: 

• 6+ years of experience as a Medical Technologist or equivalent in a clinical laboratory environment. 

• BS/BA degree in Biological Sciences, related field, or equivalent 

• Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist). 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Proven leadership experience 

• Able to take on own projects with little supervision. 

• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills. 

• Excellent oral and written communication skills. 

• Word processing and data management skills. 

PHYSICAL DEMANDS & WORK ENVIRONMENT: 

• Duties typically performed in office setting 

• Standing or sitting for long periods of time may be necessary 

• Duties may require working weekends