OVERVIEW/GENERAL DESCRIPTION

The Supervisor, Capability Center Operations - GCC Global Home IT, is the people manager who is in charge of leading the end-to-end operational performance for assigned insurance operation  workstreams. This role ensures consistent achievement of quality, production, and client SLA targets while fostering strong talent development, operational discipline, and continuous improvement. The Supervisor partners closely with global stakeholders to deliver compliant, cost-effective, and scalable operations that support Assurant’s strategic objectives and client commitments.

ESSENTIAL FUNCTIONS

Manages day to day operations making sure associates Quality and productivity are up to standard.

Leads performance conversations with associates. Creating short/long term goals for his/hers  work group.

Coaches for performance leading the team for success and communicating the departamental performance appropriately.

Manages communication with leadership and peers on a clear and proactive way.  Maintains stakeholders on the loop of challenges, opportunities and operational success.

Manages change within the group.

Works with local managers proposing action plans to work on operational gains and improvements.

Enforces all corporate/operational/departmental policies and values

Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support.

Provides coaching and direction to all associates within department that promote continued improvement in performance.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED

• Experience: Two or more years of supervisory experience required.  Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable. 
• Knowledge: Good verbal and written communications skills, analytical skills.  An understanding of human resource policies and procedures. 
• Skills:  Well developed interpersonal skills promoting team participation with assigned staff.  Motivational methods to improve and develop assigned staff.  Ability to engage co-workers and peers in cross-functional teams.  Multi-task and perform to multiple goals/objectives.

Soft Skills

Be able to work on multiple projects simultaneously, keeping up with deadlines, and meeting client compliance goals/standards.

Be able to make quick decisions even when not all the information is at hand.

Be able to think creatively and implement process improvements.

Be a motivator.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

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