Supervisor

Location: Coatbridge/Motherwell

Contract: Permanent, Full Time, Monday to Friday 08:00am to 4:30pm

Salary: £42,463 per annum plus £3,500 annual car allowance

We are looking for an experienced Supervisor to join our team in Coatbridge & Motherwell, leading the delivery of reactive maintenance services across the area. This is an excellent opportunity for someone with strong operational and people management skills who enjoys working in a fast-paced environment and building positive client relationships.

In this role, you will oversee a team of approximately 15 direct reports, managing workloads, monitoring performance, ensuring jobs are completed to the required standards and supporting the operational success of the contract. You will work closely with clients and colleagues to ensure service delivery targets, compliance requirements and financial commitments are achieved.

Mears Group is a leading housing and social housing services provider, committed to making a positive difference to the communities we serve. We provide and manage homes, support communities and deliver repairs and maintenance services across the UK. Our people are at the heart of everything we do, and we are committed to creating opportunities for growth, development and rewarding careers.

About the Role:

As Supervisor, you will be responsible for the operational supervision of maintenance activities, ensuring productivity, profitability and customer satisfaction are achieved through effective planning and resource management.

·       Manage the central operational team servicing the Motherwell/Coatbridge area

·       Lead and support a team of approximately 15 direct reports

·       Monitor and manage work in progress to ensure performance targets are achieved

·       Ensure works are completed on time, within budget and to required quality standards

·       Carry out site visits to monitor work delivery, progression and completion

·       Maintain compliance with health and safety legislation and company procedures

·       Produce management reports covering operational performance and activities

·       Work closely with clients and stakeholders to maintain effective relationships

·       Challenge incomplete works and ensure jobs are closed promptly

·       Monitor operational compliance including photographic evidence requirements

·       Support employee performance through coaching, development and training

·       Manage company assets including vehicles, materials, tools, plant hire, uniform and PPE

·       Provide cover for other supervisors when required

·       Attend company and client meetings and training sessions as necessary

Key Criteria:

·       Supervisory experience in a similar operational environment, or relevant experience and skills to take the next step into a supervisory role.

·       Experience managing, monitoring, recording and reporting health and safety compliance

·       Broad knowledge of general repairs and maintenance

·       Strong organisational and workload management skills

·       Ability to build and maintain effective client relationships

·       Excellent communication and stakeholder management skills

·       Outgoing and proactive approach

·       Receptive to feedback and able to adapt to changing priorities

·       Full UK driving licence

·       Social housing experience is desirable

Benefits

·       25 days annual leave plus bank holidays

·       Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave

·       Employee Assistance Programme - free confidential support and counselling available

·       Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping

·       Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

·       Volunteering leave – up to two days per year to support community initiatives

·       Cycle to Work Scheme

·       Share save scheme

·       Recognition and long service awards

·       Buy up to 5 days holiday each year depending on length of service

·       Learning and development opportunities

·       Career progression opportunities across Mears Group

·       Occupational health support

·       Green car scheme with Tusker after successful probation period

·       Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

·       Company Sick Pay

·       Life Assurance (2x annual salary)

·       £3,500 annual car allowance

·       5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.