Company :

Job Description : 

Applicants must be authorized to work in the U.S. independently. At this time, we do not offer visa sponsorship for this role.

The Summer 2027 Quality Engineer enGen Undergraduate Internship provides students with an opportunity to gain hands-on experience supporting strategic quality transformation and process improvement initiatives within the Enterprise Quality Engineering (EQE) Functional Testing organization. This internship is designed to develop the next generation of technology and quality professionals through direct exposure to software quality engineering, functional testing, business process analysis, knowledge management, and continuous improvement within a fast-paced healthcare IT environment.

As a member of the EQE Functional Testing organization, the intern will collaborate with multiple testing teams, Quality Engineers, Subject Matter Experts (SMEs), and technology leaders to lead a focused Functional Testing Knowledge & Process Improvement Initiative. The intern will gain broad exposure to different business applications and testing practices while helping the organization improve knowledge sharing, onboarding, process consistency, and testing effectiveness.

A core component of the internship will involve documenting key business applications and processes and transforming complex technical and operational knowledge into reusable, user-friendly resources. The intern will develop Product & Testing Knowledge Repositories, playbooks, process maps, and onboarding toolkits that strengthen knowledge transfer and help testing teams operate more efficiently.

The intern will also conduct a comprehensive Test Process Improvement Assessment across participating teams to understand current-state testing workflows, identify pain points and inefficiencies, evaluate opportunities for standardization and automation, and develop actionable recommendations for improvement.

By the conclusion of the internship, the intern will synthesize project findings into a prioritized strategic roadmap identifying at least 10 improvement opportunities and present recommendations, findings, and overall business value to executive leadership. Through this high-visibility project, the participant will strengthen skills in quality engineering, process analysis, stakeholder engagement, technical documentation, project management, and executive communication.

SUMMARY OF JOB RESPONSIBILITIES 

This job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals.  To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business.

Typical responsibilities include, providing services to the day-to-day operating objectives of the assigned area, participating in projects and programs appropriate to the needs of the assigned area, participating in the planning and implementation of projects and initiatives, conducting research and reporting including recommendations or proposals for action.

REQUIRED QUALIFICATIONS 

• Full or part-time enrollment in an accredited college or university baccalaureate program.

PREFERRED QUALIFICATIONS 

• Currently pursuing a degree in Computer Science, Software Engineering, Management Information Systems (MIS), Business Analytics, Technical Communication, or a related business or technology field.

ESSENTIAL JOB FUNCTIONS 
1. Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems. 

2. Under supervision, provide entry-level professional services as appropriate to the day-to-day operating objectives of the area.  Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments.

3. Undertake and/or participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization. 

4.  Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability. 

5. As specifically requested by management, conduct research and reporting inclusive of recommendations or alternative proposals for action. 

6. Undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit. 

7. Perform miscellaneous job-related duties as assigned. 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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