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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce/Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalised engagement, and predictive customer insights. By powering hyper-personalised experiences and real-time decision-making, Data Cloud helps organisations maximise customer lifetime value and drive business growth.

Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralising and harmonising enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalised customer interactions, and predictive insights, driving greater operational efficiency and business value.

In this role, you will shape your customers' success and the growth of our organisation, guiding technical architecture, performance optimisation, and solution design for strategic customers.

You will collaborate closely with customers, colleagues, and partners to design effective solutions and achieve our shared goals.

This role is office-flexible, and the expectation is to work from the office three days per week.

What You'll Actually Be Doing

• Be a trusted Agentforce/Data Cloud subject-matter expert for the broader Success Architect organisation, including how Data Cloud relates to the success of AI
• Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce/Data Cloud
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce/Data Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

You're Our Person If...

• Minimum of 4 Years relevant industry experience
• Demonstrated success in implementing CDP/AI projects either directly or as part of a Customer Success team.
• Demonstrated ability to guide customers through complex AI/Data implementations with a focus on providing clear technical direction and removing barriers to success.
• A good understanding of data modelling, integration, and data governance best practices
• Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding of AI and data-related industry trends.
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Professional-level fluency in English, both written and spoken
  
  Even Better If...
  
• Experience in a Consulting implementation partner or as part of a delivery/technical consulting team in a software company.
• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture
• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Reltio, etc
• Experience with Salesforce Clouds, and technology - Sales, Service, Industries, Marketing or Commerce
• Experience in programming languages such as Python, Java, .Net, SQL
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviours in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Fluency in French/Italian/Spanish/ German

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.