Job Duties and Accountabilities: (all items listed below are considered “essential job functions” for ADA purposes).

90% Student Services

• Coordinate student access to all student services by cultivating relationships and developing processes, when necessary, in partnership with appropriate department leads.
• Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage and deliver student orientation.
• Develop and deliver co-curricular programming at the campus appropriate to the success needs of those students.
• Work with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate and meet students’ non-academic needs.
• Coordinate Career Services for Oakland Campus which includes researching and employing best practices related to healthcare career job applications, career opportunities, resumes, cover letters, letters of recommendation and interviewing.
• Maintain close, effective working relationships with the people and departments across the university including the Office of the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts.
• Work closely with student government (responsible for process of nomination/election of student representatives, facilitate meetings with student representatives, partner with SBA for events, and act as liaison between student representatives and faculty/staff/ administrators) 
• Develop and maintain a working knowledge of SMU policies and have the ability to effectively apply them in the role of Student Services Coordinator.
• Serve as an ombudsperson for students in crisis situations.
• Collaborate with the Assistant Dean for Campus Life and Academic Leadership to deal appropriately with student professionalism issues based on SMU policies and procedures.
• Guide students through the grievance process or any other SMU proceedings as needed.

10% Other duties as assigned

Skills and Abilities:  

• Excellent communication skills required, including the ability to communicate effectively with counselors, prospective students and family members, and other professional colleagues.
• Excellent written communication skills, including the ability to organize and effectively communicate ideas.
• Courteous and professional manner required.
• Diplomacy in dealing with conflict.
• Attention to details as they relate to recordkeeping and documentation of services provided.
• Demonstrated ability to make decisions and exercise professional judgment.
• Ability to interact with College faculty and staff, medical center staff, currently enrolled students, and other professional student services staff.
• Ability and skill to work independently, and as part of a designated team.
• Ability to travel to other SMU campuses as needed.

Minimum Qualifications

Education and/or Experience:

• Baccalaureate required, or appropriate level of experience, Master’s in Higher Education, Student Affairs, Counseling, or related preferred. Candidates must possess a baseline level of competencies for Student Affairs educators, as outlined by ACPA/NASPA:
  • Personal and Ethical Foundations
  • Values, Philosophy, and History
  • Assessment, Evaluation, and Research
  • Law, Policy, and Governance
  • Organizational and Human Resource
  • Leadership
  • Social Justice and Inclusion
  • Student Learning and Development
  • Technology
  • Advising and Supporting

Work Environment:

Office Location: Fresno Campus – Onsite

• This is an onsite position based in Fresno, CA, requiring regular in-office presence to support daily operations, collaboration, and student or team engagement.
• Work is performed primarily on campus in a dynamic academic environment, with direct interaction across multidisciplinary teams.