At Sun Life, we’re driven by our Purpose: helping our  Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.  

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

The Client Services Administrator role is to handle client inquiries through direct contact and to provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client admin function.  You will be required to handle day-to-day administration in a timely manner within service level standards.

Main Accountabilities:

• • Handle day-to-day administration of a block of business with various products in a timely manner within service level standards.
  • Analyze and process transactions related to control accounts daily to ensure they are current and accurate.
  • Verify daily output and ensure corrections are completed on member accounts
  • Ensure all issues and complaints are escalated to the Client Service Lead/Manager.
  • Identify trends and patterns on inquiries/transactions to help optimize client efficiencies.
  • Share client feedback or other issues with Client Service Lead to improve processes and the relationship with the client
  • Track accurately all assigned work in the current management operating systems.
  • Participate actively in team huddles/meetings and keep others informed and up-to-date.
  • Strong initiative to ownership of work.

Competencies:

• • Excellent PC skills, especially Excel
  • Accuracy and speed
  • Superior organization skills and the ability to multi-task
  • Ability to deal with high work volumes
  • Strong team player
  • Outstanding customer service skills
  • Excellent communication skills (both verbal and written)
  • Excellent interpersonal skills
  • Must have knowledge of GRS products such as RRSPs, DCPPs, DPSPs, etc.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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