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The Student Accounts Assistant Director oversees Student Accounts Office activities which include student billing, accounts receivable, and collections activities while ensuring compliance with all federal state, local, and College policies and regulations. The Student Accounts Assistant Director reports to the Student Accounts Director and supervises the Student Accounts Receivable Specialists staff. The Student Accounts Assistance Director supports the day-to-day operations of the Student Accounts office, managing staff coverage during office hours and College events, maintaining Cash Receipt controls, overseeing all third-party sponsorships (including Federal, State and Local entities), and will be expected to perform all necessary functions in the absence of the Student Accounts Director.

MAJOR JOB FUNCTIONS

• Accounts Receivable Management: Assist with management of the SIS systems to ensure timely processing and posting of charges and payments.

• Customer Service: Ensure customer service support for in-person visits, email and incoming phone calls from students, parents, and third-parties. This position often handles escalated, complex, or challenging situations from the Student Accounts Receivables Specialists.

• Billing and Payments: Assist with billing of credit and clock hour student tuition and fees, including the adjustments approved through the tuition appeals process. Supervise the billing for third party sponsorships, contract billing, HSDE and shared programs. Enforce the College’s payment policies and assist with dropping students for non-payment. Work closely with the Early Learning Center to bill and collect payment for pre-school students.

• Payment Plans: Maintain College payment plans for credit and clock hour students including setting up plans each term, billing, and applying late payment fees.

• Refund Processing: Process refunds for student and third-party payments as well as financial aid disbursements.

• Collections: Oversee collections procedures for delinquent accounts, including coordinating with third-party collections agencies and processing payments collected by the agencies.

• Tax Forms: Assist with the preparation and distribution of annual 1098-T tax forms.

• Financial Aid Coordination: Transmit financial aid disbursements approved by the financial aid office weekly. Collaborate closely with the Financial Aid Office to ensure balances are updated with award offers and uncashed refunds are returned to the appropriate Title IV fund in a timely manner.

• Compliance: Ensure adherence to all federal, state, local, and College policies and regulations, including Title IV cash management rules, FERPA, and the Fair Debt Collections Practices Act (FDCPA).

• General Support: Represent and participate in the coordination of Student Accounts Office’s role in the registration process including participation in registration events.

SECONDARY FUNCTIONS

• Support the College's annual audit process.

• Provide additional support to the Student Accounts Director as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Accounting, Business. or related field

• 3-5 years of progressively responsible experience in a higher education Student Accounts/Bursars position, including supervisory experience

• Knowledge of student information systems and FERPA regulations

• Experience with financial aid refunding and Title IV compliance.

• Familiarity with higher education finance regulations and best practices

• Knowledge of collection laws and third-party billing

• Excellent customer service and communication skills, both written and oral, for interacting with diverse populations

• Ability to work independently and as part of a team to complete multiple time-sensitive tasks

• Strong organizational, analytical, and problem-solving skills

• Experience with MS Office with above average skill level in Microsoft Excel

PREFERRED QUALIFICATIONS

• Colleague experience preferred; Workday experience helpful.

• Experience with higher education payment platforms such as Transact preferred.

SALARY RANGE $55,660 to $63,407 (commensurate with experience)

BENEFITS

Bucks County Community College offers an exceptional benefits package that includes medical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, generous paid time off, tuition waivers, tuition assistance, wellness center, cafeteria, and free parking on a beautiful Bucks County campus.

BACKGROUND CHECKS/CLEARANCES

Employment with the College will require successful completion of background check(s) in accordance with College's policies.

APPLICATION

Apply online at: https://bucks.wd1.myworkdayjobs.com/BCCC

Applications must consist of a letter of application addressing this specific position and the candidate’s interest and qualifications for coming to Bucks County Community College, resume/CV, and a list of five professional references. References will not be contacted without prior permission. Finalists may be asked to provide additional materials.

DEADLINE

Applications will be accepted until the position is filled.

We are proud to be an organization that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. 

Please Note: At this time, the College does not provide work visa sponsorships. To be considered for employment at Bucks County Community College, applicants must be permitted to legally work in the United States without employer sponsorship. Bucks County Community College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.