Job Description:

The Technology Systems Support Analyst will play a critical role in providing backend support and ensuring the seamless operation of our core technology systems, including our electronic health record (EHR) platform, internal customer relationship management (CRM) system, scheduling platform, and other technology tools that support our business objectives.

As a key member of our extended team, the Technology Systems Support Analyst will work closely with cross-functional teams to drive efficiency, scalability, and innovation within our operations. This role is ideal for a proactive and solutions-oriented professional with a deep understanding of health tech systems, integrations, and the unique challenges of a fast-paced startup environment.

Responsibilities:

Backend Support and Maintenance:

• Provide technical support and maintenance for our EHR, CRM, scheduling platform, and other systems to ensure optimal performance and uptime.

• Troubleshoot and resolve system issues, working collaboratively with internal teams (Product, Clinical, Reporting, Data Platform), and external vendors.

System Optimization and Management:

• Support implementation of new tools and platforms with existing systems to enhance workflows and data connectivity.

• Optimize system configurations to support business objectives and improve operational efficiency.

• Provide strategic recommendations to vendor relationship managers for system enhancements and future technology investments.

• Develop and maintain detailed documentation for system processes, integrations, and configurations.

Work Experience:

• 3 years

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.