About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll be embedded in the revenue org—the finance partner our CRO and CCO rely on for sales capacity, commissions, and go-to-market strategy.

In this role, you will

• Own sales capacity modeling end-to-end — headcount planning, ramp assumptions, quota-setting, and territory design — partnering with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan

• Drive the quarterly and annual planning cycle for the GTM org

• Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance

• Serve as the embedded finance partner to the CRO and CCO — in their deals, in their hiring decisions; you're an extension of their leadership team

• Build and maintain the GTM financial model: pipeline coverage, bookings, ARR, churn, and expansion — the full revenue picture

• Define and track GTM-specific KPIs (CAC, payback period, sales efficiency, quota attainment) and deliver crisp reporting packages to leadership and the Board

• Partner with RevOps to build dashboards and forecasting infrastructure that give the sales org real-time visibility into performance

Your background looks something like this

• 8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, Revenue Ops or a closely related role at a high-growth technology company

• 2+ years of investment banking at a top-tier firm

• Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives

• Deep familiarity with SaaS revenue metrics and GTM economics — ARR, NRR, CAC, LTV, payback period, sales efficiency; you speak the language of a revenue org

• Hands-on experience with sales capacity modeling, quota design, and GTM incentive plan design — variable pay structures, SPIFs, commission mechanics

• Comfort working directly with CRM and RevOps data (Salesforce, Gong, etc.) to build bottoms-up forecasts and pipeline analytics

• Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations

• Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you

• High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar

• Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly

• Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Monthly stipend to support your wellness, lifestyle, and work-life balance

• Daily lunches and snacks in the office to keep you at your best

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.