Get to Know our Team 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. 

We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that span borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity 

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. 

A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships. 

In This Role, You'll Get To 

• Build and own the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners). 

• Be responsible for the maintenance and improvement of the performance of your accounts, typically from a portfolio of the top producing properties in Hong Kong. 

• Proactively engage Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value. 

• Actively manage supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth. 

• Demonstrate a data-driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner. 

• Maintain meaningful and high-frequency engagement with supply partners, including a minimum of one face-to-face interaction per quarter. 

• Respond to the needs and requests of hotel partners in a timely and effective manner. 

• Be capable of handling both input and output KPIs and achieve individual KPIs with minimal supervision from an Area Manager. 

What You'll Need to Succeed 

• Bachelor’s degree. 

• Minimum 3 to 5 years of experience in business development and/or account management. 

• Strong interpersonal skills and the ability to influence both external and internal stakeholders. 

• Experience in internet/e-commerce preferred. 

• Strong analytical and problem-solving skills. 

• Team player with a professional "get it done" attitude and work ethic. 

• Proven success in acquiring, building, and maintaining long-term customer relationships. 

• Adapt well to change and be able to work in a fast-paced environment. 

• Ability to create new and innovative ideas. 

• Strong proficiency in English. 

It's Great If You Have 

• MBA or Master’s degree. 

• Experience in the travel industry. 

Location: Hong Kong SAR 

Department: Strategic Accounts Management (SAM) 
Function: Account Management / Business Development 
Industry: Online Travel / E-commerce / Hospitality