Role Overview :

Design, implement, and maintain robust systems infrastructure across storage, backup, operating systems, and virtualization domains in a dual-datacenter, telecom BSS managed services environment. This is a hands-on, cross-layer engineering role, combining expertise in HPE 3PAR & Primera, RMC, SAN/NAS/NFS, VMware, Linux, Windows, and backup/recovery workflows. The engineer ensures high availability, data protection, performance, and operational efficiency, drives root cause analysis, and collaborates with vendors and internal teams to maintain resilient, scalable production environments. 

Key Responsibilities : 

• Implement, and maintain enterprise-grade systems infrastructure 

• Design secure, highly available, and scalable storage architectures 

• Provide L2/L3 operational support, configure, monitor, and optimize 3PAR/Primera systems (SSMC, CLI) 

• Execute upgrades of storage arrays and service processors 

• Implement asynchronous and synchronous replication 

• Fine-tune storage systems and subsystems; analyze performance data 

• Administer NAS services and NFS file systems 

• Lead end-to-end backup and restore activities 

• Manage snapshots, RMC workflows, and disaster recovery processes 

• SAN concepts: FC zoning, host presentation, multipathing (MPIO) 

• Analyze storage performance and capacity trends 

• Collaborate with VMware, Windows, Linux teams for integration and troubleshooting. 

• Automation using Ansible and shell scripting 

• Patch management and vulnerability remediation 

• Maintain SOPs, documentation, and best practices 

• Ensure ITIL-aligned operations and adherence to security/compliance standards 

• Lead incident resolution, problem management, and post-incident analysis 

• Work closely with support vendors onsite for interventions, coordinate and escalate vendor requests 

Technical Skills : 

• Storage: HPE 3PAR, HPE Primera, HPE RMC; SAN (FC/iSCSI); NAS/NFS; replication; backup/restore 

• OS: Linux (Oracle Linux/Rocky Linux/RHEL), Windows Server, filesystem management (XFS, ext4) 

• Virtualization: VMware ESXi / vCenter, vMotion, HA, DRS, vCHA 

• Networking: TCP/IP, DNS, DHCP, LAN configuration 

• Automation & Scripting: Ansible, Shell, PowerShell 

• High Availability: Veritas Cluster, Service Guard, RHCS 

Soft Skills : 

• Customer-focused, service-minded, and proactive, Strong analytical and problem-solving skills 

• Effective communication with technical and non-technical stakeholders 

• Team player with ability to work independently under pressure 

Experience & Qualifications :

• Master’s degree in a relevant field 

• Minimum 6–7 years in systems and storage engineering, preferably in telecom or managed services environments 

• Proven expertise in cross-layer troubleshooting (storage, OS, VMware) 

• ITIL Foundation; vendor certifications (HPE, VMware, cloud) preferred