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Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Starbucks Leader is responsible for the functions below, in addition to other duties as assigned:

• Staffing and Scheduling: Ensures the right associates are in the right place, at the right time, doing the right work to serve the customer. Is aware of and planning for future staffing needs. Schedules to meet the customer needs.
• Teaching and Training: Equips associates with the right knowledge and skills to achieve excellence. Ensures training is consistently planned, communicated, completed, and documented.
• Sales and Inventory: Ensures the right products are in the right place and quantity to grow sales and minimize waste. Establishes and maintains inventory flow using Starbucks Inventory Model, including Point-of-use, Front Stock, Back Stock, and signals for replenishment. Ensures inventory availability and delivery readiness.
• Ops Standards and Continuous Improvement: Uses the right systems to consistently deliver excellence and guide improvement. Ensures Customer Support, Ops Station and Station Assessments are used consistently to keep the store clean, safe, and ready, while meeting all health and OSHA requirements.
• Prioritizing and Planning: Has plans in place to achieve established goals and space to adapt to the unexpected. Makes disciplined use of the four planning steps (Capture, Clarify, Prioritize, Plan) and leverages the Leader Weekly Planning Guide to keep their plans updated. Captures store-specific information and uses it to inform their plans. Communicates their plan with their team effectively and transparently.
• Coaching for Performance and Development: Helps associates through meaningful coaching conversations that drive performance. Observes interactions and provides feedback and coaching to reinforce or redirect.
• Effective Communication: Ensures associates have the right information to deliver the best experience for our customers. Actively encourages associates to explore their coffee and craft ambitions. Ensures Weis Markets recognition programs are available and in-use. Ensures that the store embraces practices that embody Our Mission and Values.
• Business Analysis and Problem Solving: Understands how to achieve top priorities and removes obstacles that are a barrier to excellence. Regularly uses a business analysis cycle to assess the business, identify trends, and guide activity that improves results in the store. Identifies gaps as “standards gaps” or “opportunity gaps” and captures next steps using their Leader Weekly Planning Guide.
• May operate and be responsible for cash register operations. Follows policies and procedures to ensure proper money handling to avoid cash overages or shortages.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Supervisory Responsibilities

Supervises all associates in department. Specific number depends upon store sales volume.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or Experience

• High school diploma or general education degree (GED) required.  Associate or bachelor’s degree in business related or Food Service-related field desirable.
• Minimum 3 years’ experience in management in a retail/restaurant/Starbucks.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills, Abilities, and/or Training

The following qualities are required:

• Minimum age of 18 years old.
• Ability to pass drug test.
• Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
• Ability to preserve confidentiality of information.
• Ability and willingness to move with purpose and a strong sense of urgency.
• Ability to work weekends on a frequent basis.
• Ability to work extended days on an occasional basis.
• Ability to work day or evening hours.
• Ability to work holidays.
• Ability to work overtime on an occasional basis.
• Accuracy and attention to detail.
• Ability to pass food safety training.
• Ability to organize and prioritize a variety of tasks/projects.
• Familiarity with industry/technical terms and processes.
• Ability to work within strict time frames and resolute deadlines.
• Completion of required HIPAA Training and all other required regulatory compliance training.
• Proficiency with Microsoft Office, Outlook, Windows XP, and Internet.

Physical Demands

The physical demands described below are representative of those that must be met regularly to successfully perform the essential functions of this job. The associate is:

• Regularly required to do the following activities:
• Walk- move about on foot to accomplish tasks, particularly for long distances or moving from one work station to another.
• Balance, Stoop, kneel, crouch, and/or crawl.
• Climb stairs and/or ladders.
• Stand dynamically to perform a function and move to perform another.
• Stand statically in one place to perform a function without changing location.
• Reaching- Extending hand(s) and arm(s) in any direction
• Lift up to fifty (50) pounds and carry a distance of twenty (20) feet.
• Push and/or pull up to fifty (50) pounds a distance of twenty (20) feet.
• Talk and hear; verbally express ideas and impart information or instructions.
• Use hands to finger, grasp, and/or feel; the ability to pick, pinch with fingers, type, seize, hold, apply pressure, or turn with hands; and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.
• Visual:
• Close- clear vision at 20 inches or less
• Distance- clear vision at 20 feet or more
• Color- ability to identify and distinguish colors
• Peripheral- ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point
• Depth- three-dimensional vision, ability to judge distances and spatial relationships.
• Adjust focus- ability to adjust the eye to bring an object into sharp focus after looking at something at a closer or greater distance.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The associate is regularly exposed to indoor and outdoor conditions with a moderate noise level. The associate is subject to both environmental conditions, including temperature changes (extreme cold and/or extreme hot).

Weis Markets is an Equal Opportunity Employer:  Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.