City, State:

The purpose of a BARISTA is to serve food and/or beverages to guests according to franchise and hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides personalized service to all guests.
• Consistently prepares drink orders in accordance to both franchise and Stonebridge guidelines.
• Maintains register and bank.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Regularly communicates and converses with all guests.
• Sets up and maintains the pastry and drink displays in an attractive abundant looking, organized, clean and standardized presentation.
• Takes inventory of food, beverages and supplies needed for each day.
• Stocks machines or dispensers.
• Prepares serving dishes/trays, utensils, cups and other paper products.
• Clears and cleans tables as they are vacated.
• Wipes up spills.
• Removes trash.
• Restocks self-service food and supplies as needed.
• Listens and responds to guest requests or concerns.
• Cleans and sanitizes counters, floors, storage areas, utensils, equipment and common areas as specified
• Is in compliance with all franchise and Stonebridge standard requirements.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

QUALIFICATIONS AND REQUIREMENTS:

• Knowledge of sanitation procedures.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATH ABILITY

Ability to interpret and perform basic math functions.

COMPUTER SKILLS

Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

This position in based indoors with minimal noise levels.

PHYSICAL DEMANDS:

This position requires the ability to talk or hear, stand, walk, reach with hands and arms more than 2/3 of the time.  Requires the ability to lift and exert force of up to 25 lbs. 

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.