Job Description Summary

Job Description

Roles and Responsibilities

In this role, you will:
• Available to quickly respond and resolve critical service outages severely impacting consumers
• Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria
• Develop automated solutions to address potential problems before they result in a service interruption
• Provide impact assessment and mitigation plan for changes going into the production environment
• Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise
• Develop availability measures that align with consumer experience to accurately assess the usability of crucial services
• Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages
• Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages
• Analyze failure points in services to model risk level and resolution steps if failure occurs. Assist in driving architecture enhancements into system to mitigate potential failure points
• Programmatically monitor for and remediate configuration drift of critical devices
• Develop response plans to potential failure points and evaluate effectiveness during planned tests
• Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture
• Provide technical coaching and direction to more junior teammates

Education Qualification

For roles outside USA:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

For roles in USA:Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience 8 years

Desired Characteristics• Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc.
• Obsessive about uptime, availability and reliability while being proactive about everything
• Strong understanding of cloud computing, including security, usage scenarios, and infrastructure basics
• Excellent knowledge of common operating systems (Unix/Linux, Windows)
• Extensive knowledge of network protocols (TCP/IP, SNMP, FTP, syslog, TFTP, etc.)
• Experience managing version control systems such as Git
• Experience deploying and managing infrastructure on public clouds such as AWS or Azure
• Experience using an automated configuration management system (Terraform, Chef, Puppet, Ansible, Salt, etc.)
• Excellent knowledge of Network Management (SNMP, MIB)
• Experience with configuring, customizing, and extending monitoring tools (Datadog, Sensu, Grafana, Splunk)
• Excellent knowledge of TCP/IP networking, and inter-networking technologies (routing/switching, proxy, firewall, load balancing etc.)
• Enthusiastic to find ways to make customers successful
• Ability to work well within small team focused on rapid delivery of results
• Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment
• Comfortable with empowering colleagues and inspiring others to be their best
• Ability to deliver results in a rapidly changing dynamic environment

Note

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information