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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

• Join our Site Reliability Engineering (SRE) team, where you work alongside Infrastructure and Research and Development partners to keep Salesforce cloud services available for customers around the clock.
• With Agentforce woven into every layer of our platform, you help build resilient systems that millions of customers depend on every day.
• This role is based in Herndon, VA and is eligible for an onsite work arrangement.
• Candidates must have an active TS/SCI with Polygraph clearance.

What You'll Actually Be Doing

• Monitor customer-facing services and respond to Severity 0 and Severity 1 incidents, leading technical reviews and contributing to root cause analyses.
• Automate the detection and resolution of recurring production issues to reduce repetitive manual work.
• Contribute to compliance, resiliency, and self-healing initiatives, including destructive testing and resiliency drills.
• Partner with and mentor teammates to stay current on industry technology and drive team development.

You're Our Person If...

• You have experience in enterprise-scale internet service engineering or support, with hands-on experience using the command line on Unix variants, including Red Hat Enterprise Linux.
• You have experience with Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• You have experience with incident management in a 24/7 environment.
• You write scripts in Python, Go, or similar languages and have experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Even Better If...

• You have a solid understanding of IT Infrastructure Library (ITIL) service operations.
• You have experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• You have hands-on experience supporting and managing Kubernetes-based applications and services.
• You hold certifications in Linux+, Red Hat, or AWS.
• You are familiar with Agile processes and DevOps practices.

Changes to know about:

• I moved ITIL to "Even Better If" because the guide says required qualifications should be findable on a resume.
• "You're Our Person If..." still has four bullets, per the guide's limit.
• "Even Better If..." now has five bullets, because I added ITIL. The guide's four-bullet limit covers responsibilities and required qualifications, so this is fine, but you can trim one if you want.
• I wrote out "Severity 0 and Severity 1" and removed the "(Sev0)/(Sev1)" acronyms, since they weren't used again.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.