Key Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.

• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.

• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.

• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.

• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.

• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.

• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.

• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.

• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.

• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.

• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.

• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.

• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.

• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

• ServiceNow MID Server Administration

• ServiceNow Discovery support

• ServiceNow Orchestration support

• ECC Queue monitoring/troubleshooting

• Proxy configuration & connectivity troubleshooting

• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linux administration

• DevOps concepts and operational automation practices

• Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)

• Network and Internet Security fundamentals

• Exposure to Public Cloud Security Architectures

• Exposure to Kubernetes

• Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)

• Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information

• MID Server environments span both Windows and Linux.

• Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Shift Requirement

• Must be willing to work in rotational shifts supporting a global 24x7 environment.

• Participate in on-call rotations and major incident bridges as required.

Weekly Hours:

Time Type:

Location:

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.