Position Summary:

Performs a variety of daily back office loan functions such as loan maintenance on consumer loans, performing daily transactions and other responsibilities in a professional and accurate manner according to policy and procedures. Audits all consumer loans for quality and accuracy.  Accepts inbound service calls from the organization. Ensures TDECU’s liens are perfected on collateralized loans. Servers as a subject matter expert to employees on consumer loans. Creates procedures and ensures department duties are performed as directed.

Essential Duties and Responsibilities:

• Serves as the main point of contact for detailed loan inquires, history research, and core loan system questions. Provides follow-up to ensure all needs are met efficiently.
• Serves dealers face-to-face with payoffs and drafts for collection.
• Processes mailed in and automated report items for deposit and/or payments to applicable accounts. Including credit insurance payments and total loss settlements.
• Establishes new consumer loans by ensuring accurate information is set up and in relevant systems.
• Ensures salability of collateralized consumer loans.
• Reviews and completes loan correction requests, rate modifications, and payment error research.
• Complies and submits required documentation and information to associated vendors for credit insurance and total loss claims.
• Produces standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests.
• Completes monthly balancing of internal Loan Operations accounts and general ledgers for accounting.
• Maintains product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines.
• Verifies title work documentation in conjunction with new loans and completes lien filings with the local tax office.
• Ensures accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers.
• Complies and submits lien reports to finance department for review.
• Releases liens on collateral items both physically and via electronic methods once loan agreements have been satisfied.
• Assists with mergers, acquisitions, and various organizational projects to identify recurring issues and create sound resolutions.
• Categorizes, files and retrieves required paper documents from the paper vault.
• Completes quality checks of various documents stored within the optical system.
• Creates and works various exception reports to ensure member satisfaction and appropriate systems are updated accordingly. 
• Through use of software and data management techniques, develops automated solutions to routine administrative tasks.
• Assists department manager in creating efficient processes throughout Loan Operations.
• Processes incoming oil and gas drafts for collection with outside financial institutions. Ensures proper follow-up is completed on outstanding items.
• Serves as Subject Matter Expert to employees and offers assistance with technical consumer loan knowledge.
• Creates engaged employees through development and positive coaching within the Loan Operations team. Proactively identifies employee talents and provides coaching and mentoring.
• Orders office supplies and assist with expense reports.

Minimum Qualifications:

(Education, Experience, Knowledge, Skills, and Abilities)

Education

• High School diploma or equivalent is required

  Experience

• Three or more years job related or similar experience.

  Knowledge, Skills, and Abilities

• Strong working knowledge of relevant software including Microsoft Office. Must have extensive experience with Microsoft Excel and experience with creating and managing large data sets.
• Passion for accuracy. Substantial ability to prioritize tasks and solve complex problems.
• Ability to handle and maintain confidential information in a sensitive manner.
• Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
• Mental alertness and adaptability to office work environment.
• Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly.

• Physical Demands and Work Environment:

  (The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
• Must have a valid Drivers License.
• This position may require travel up to 10% of the time in local and regional areas based on business needs.
• Occasional after hours work may be required.

• Disclaimer

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

  Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.