Essential Duties 

Include, but are not limited to, the following: 

• Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications. 

• Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical. 

• Responsible for independent development and configuration of an assigned application. 

• Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.  

• Develop new processes and procedures to meet current challenges. 

• Create and maintain system documentation.  

• Lead the estimation of enhancement or support requests.  

• Guide workflow design, configure and test system changes, and analyze technical issues. 

• Liaise with business systems stakeholders and software vendor’s implementation staff to ensure alignment of business needs with the delivery of system changes. 

• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements. 

• Participate in developing documentation and participate in trainings and work with end users.  

• Troubleshoot problems and questions, and provide regular updates on status to key business stakeholders. 

• Serve as a subject matter expert of assigned applications.  

• Provide end-user production support for issues entered into issue tracking systems. 

• Review the status of projects and issues with project leadership. 

• Assign or delegate configuration or other activities to other team members. 

• Act as delegate for leadership regarding incident or problem resolution. 

• Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope. 

• Lead internal process design and documentation to drive continuous improvement for the IT department or team. 

• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner. 

• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others. 

• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders. 

• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures. 

• Ability and willingness to learn new software applications. 

• Apply flexibility with respect to changing end-user business needs. 

• Apply strong analytical skills, business intuition, and organizational ability. 

• Apply strong problem-solving skills. 

• Apply excellent interpersonal and communication skills. 

• Ability to operate in a cross-functional and complex matrix environment. 

• Ability to be adaptable, open to change, able to work in ambiguous situations, and respond to new information or unexpected circumstances. 

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.  

• Support and comply with the company’s Quality Management System policies and procedures.  

• Maintain regular and reliable attendance.  

• Ability to act with an inclusion mindset and model these behaviors for the organization.  

• Ability to work nights and/or weekends, as needed.  

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. 

• Ability and means to travel between local Exact Sciences locations. 

• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.