Job Description

Just imagine shaping quality processes that help bring the LEGO® SMART Play System to life. Then make it real.

About the role

As our Sr. Quality Manager, you will play a key role in shaping and driving our quality culture and journey towards zero defects. Working closely with colleagues across the organization, you will build strong partnerships and empower teams to make quality a shared responsibility.

You will lead the development and continuous improvement of robust, efficient processes that ensure consistent, high-quality products and services while creating value for our customers.

This is an exciting opportunity to be part of our transformation journey following the introduction of LEGO® SMART Play System, where you will help turn new ways of working into sustainable results and strengthen quality across the organization.

Required Qualifications

• Bachelor’s degree in engineering
• Minimum 10 years of experience in quality management system and operational excellence
• Experienced working with automotive core tools (PPAP, APQP, MSA, FMEA, SPC, Control Plan) and quality methodologies (8D, root cause analysis tools)
• Certified six sigma green belt, preferably a black belt.
• Excellent stakeholder and communication skills
• Proven success records of leading cross-functional improvement initiatives.
• Built experience within electronic manufacturing or a closely related technical industry.
• Partnered with cross-functional teams to manage deviations, customer escalations and product line releases, ensuring high-quality outcomes and supporting a seamless customer experience.
•  Communicates professionally in English within an international working environment.

Preferred Qualifications

• Worked with logistics agreements involving original equipment manufacturers.
• Experienced with Quality KPI management especially COPQ.

What you’ll build

• Strong collaboration between Customer Service, Engineering, Research and Development, Supply Chain and Procurement.
• Standardised customer quality processes for local and global teams.
• Clear procedures for customer requirements, complaints, corrective actions and escalations.
• Reliable reporting that turns customer feedback and satisfaction data into improvements.
• Practical support for major customer incidents and complex service projects.
• Quality processes that support the continued development of the LEGO SMART Play System.

If you’ve worked in a role where you implemented new quality technologies, processes or standards in the automotive or electronic industry, you’ll feel at home here. What matters most is your ability to connect technical quality work with practical solutions and strong stakeholder relationships.

Life on the team

You’ll join the Quality and Health and Safety team within Billund Moulding and Qualification. Seven colleagues work together to protect product quality and safe workplaces while handling non-conformities against global standards. You’ll bring a positive, curious approach and help lead, motivate, train and develop stakeholders. You’ll also encourage continuous improvement and take ownership of solutions.

What success looks like

Over the next 12 to 18 months, you’ll help establish the partnerships, processes and procedures needed for our ongoing transformation. You’ll work closely with Customer Service, Engineering, Research and Development, Supply Chain, Procurement, Customer Quality Management and external manufacturing teams to make quality requirements clear, actionable and consistent.

The position is based in Billund, DK and relocation support is not offered for this role.

#LI-RR1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.