What success looks like in this role:

Work Modality:  Home Office -Mexico Home-Based. However, if the candidate is based in a city with a client site, occasional hybrid attendance may be required.

Summary of Role:

We are looking for a Senior MDM Engineer to own the design, deployment, and day-to-day management of our enterprise endpoint ecosystem across Windows, MacOS, iOS, and Android. This role sits at the center of our Microsoft 365 and Intune environment, with hands-on responsibility for imaging, packaging, software distribution, mobile application and device management (MAM/MDM), and endpoint security. The ideal candidate combines deep technical expertise in the Microsoft stack with practical experience supporting Apple and Android device management and is comfortable working with bilingual (Spanish/English) teams and stakeholders.

Main Responsibilities:

• Design, configure, and administer Microsoft Intune for device enrollment, compliance policies, configuration profiles, and app deployment across Windows, MacOS, iOS, and Android.
• Manage hybrid Active Directory / Azure AD environments, including group policies, conditional access, and identity-related endpoint configurations.
• Maintain and evolve legacy SCCM infrastructure where still in use, and support migration paths from SCCM to cloud-native (Intune) management.
• Build and maintain OS images using both traditional imaging methods and Windows Autopilot for zero-touch provisioning.
• Package, test, and deploy software across the device fleet, ensuring reliable distribution and version control.
• Develop and maintain scripts (PowerShell, shell, or similar) to automate provisioning, configuration, remediation, and reporting tasks.
• Administer Apple Business Manager for iOS/MacOS device enrollment, app licensing (VPP), and supervised device configuration.
• Manage Android devices via Android Enterprise and Samsung Knox for corporate-owned and BYOD scenarios.
• Implement and maintain endpoint security controls using Microsoft Defender (for Endpoint and related workloads) and support data protection initiatives via Microsoft Purview.
• Support and administer the broader Microsoft 365 environment as it relates to endpoint and identity management.
• Troubleshoot and resolve complex device, application, and connectivity issues escalated from Tier 1/2 support.
• Document processes, standards, and configurations, and provide guidance to junior engineers and support staff.
• Collaborate with security, infrastructure, and help desk teams to align endpoint policies with organizational compliance and security requirements.
• Plan and lead endpoint management projects end to end — scoping, timelines, resourcing, and risk tracking — for initiatives such as OS migrations, MDM roll-outs, and tooling changes.

• Coordinate with cross-functional stakeholders and vendors to keep project milestones on track, and report progress and risks to leadership.
• Conduct training sessions and workshops for clients and internal teams on Endpoint best practices.

You will be successful in this role if you have:

Job Qualifications

Must Have Skills

• Qualifications:
  • 5+ years of experience in endpoint/systems engineering, with a strong focus on device management.
  • Hands-on expertise with Microsoft Intune (MDM/MAM policies, compliance, app deployment).
  • Solid working knowledge of Azure AD and on-premises Active Directory.
  • Experience with SCCM (ConfigMgr) administration and troubleshooting.
  • Working knowledge of Microsoft 365 administration as it intersects with endpoint management.
  • Practical experience with Microsoft Defender for Endpoint and Endpoint Security controls.

• • Familiarity with Microsoft Purview for data protection/compliance.
  • Experience with traditional OS imaging and Windows Autopilot deployment.
  • Software packaging and distribution experience (e.g., Win32 apps, MSI/scripted installs).
  • Scripting proficiency, particularly PowerShell, for automation and remediation.
  • Experience administering Apple Business Manager and managing MacOS/iOS devices.
  • Experience with Samsung Knox and Android Enterprise device management.
  • Demonstrated ability to support a multi-platform environment (Windows, MacOS, iOS, Android).
  • Fluent in Spanish and English (spoken and written).
  • Project management and execution skills: planning, prioritizing, and driving multi-stakeholder technical projects to completion.

• Skills:
  • Proficiency in SCCM and Intune management and operation.
  • Patch and software distribution knowledge.
  • Strong knowledge of modern management devices.
  • Creation and maintenance of builds (computer images).
  • Experience in scripting for automation.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer Service: Strong customer service orientation and experience in a customer-facing role.
  • Project Management: Basic understanding of project management principles and tools.

Nice to Have

• Portuguese language proficiency.
• Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator Associate, Modern Desktop Administrator, or equivalent).
• Experience with Jamf or other Apple-focused MDM tools.
• Exposure to Zero Trust security frameworks and conditional access design.
• Experience in regulated or multinational enterprise environments.
• Familiarity with ITSM tools (e.g., ServiceNow) for change and incident management.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation and experience in a customer-facing role.
• Project Management: Basic understanding of project management principles and tools

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