Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Senior HR Product Analyst supports the HR Product Management Team by designing, delivering, and continuously improving HR technology solutions that enhance the Employee experience and enable efficient business processes. They’ll partner with HR Stakeholders, Product Managers, and Technology Teams to understand business needs, define requirements, coordinate delivery activities, and support solution implementation across platforms such as Workday, Salesforce, Quickbase, and Microsoft Power Platform. They’ll evaluate opportunities to simplify processes, expand self‑service capabilities, and leverage automation and emerging technologies to drive operational efficiency and business value. The Senior HR Product Analyst leverages strong analytical, product management, business, and technical acumen to manage priorities, dependencies, and risks while translating business needs into scalable solutions that support Employees and advance Southwest’s HR technology strategy.

Additional Details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

valued.

Responsibilities

• Analyze business needs and opportunities, gather requirements, and support evaluation of solution options
• Partner with stakeholders to define requirements and ensure alignment with business needs, user expectations, and product priorities
• Support end-to-end product delivery activities, including discovery, requirements, design, configuration, testing, and implementation
• Assist with evaluating solution approaches and recommending options aligned with system capabilities and business requirements
• Configure and enhance solutions within HR technology platforms based on defined requirements and business needs
• Support solution quality by identifying system impacts, dependencies, and integration considerations
• Develop and maintain business requirements, process documentation, test plans, and other delivery artifacts
• Execute testing activities, validate solutions against requirements, and support defect resolution and release readiness
• Facilitate stakeholder discussions to clarify requirements, resolve questions, and support alignment
• Define data and reporting needs and partner with analytics teams to support accurate and meaningful outputs
• Analyze data and reporting results to identify trends, insights, and opportunities for improvement
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of HR business processes and operational practices, including understanding stakeholder needs and supporting process improvements
• Knowledge of HR technology platforms, applications, and system capabilities, including how solutions integrate across environments
• Knowledge of business analysis and documentation practices, including requirements, process flows, system documentation, and test procedures
• Skill in analyzing business needs, identifying opportunities, and evaluating solution options
• Skill in translating business requirements into functional designs, configurations, and solution recommendations
• Skill in supporting system configuration, enhancements, testing, and implementation activities
• Skill in applying agile and project management practices to organize work, manage priorities, and support delivery within established processes
• Skill in understanding system relationships, integrations, and downstream impacts.
• Ability to manage multiple priorities, track commitments, and deliver assigned work within expected timelines
• Ability to communicate effectively with business stakeholders, product teams, and technical partners
• Ability to identify issues, dependencies, and risks and support structured problem-solving
• Ability to interpret data and reporting outputs and translate findings into recommendations and insights

Education

• Required: High School Diploma or GED

Experience

• Advanced-level experience, seasoned and specialized knowledge in:
  • HR technology platforms and enterprise applications
  • Business analysis methodologies and requirements gathering
  • HR business processes and operational practices
  • Business and technical documentation standards
  • Product delivery practices, including discovery, requirements definition, configuration, testing, implementation, and continuous improvement
• Preferred: Familiarity with AI-enabled solutions, data and integrations, APIs, and enterprise HR technologies such as Workday or Salesforce is highly
• Preferred: Experience in automation and digital transformation, process improvement, workflow automation, and low-code/no-code technologies such as Microsoft Power Platform and Power Automate.

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits: 

• Competitive market salary from $103,750 per year to $115,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:    

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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