Posting Title: Senior HR Operations Analyst (Hybrid)

Job Profile Summary

Support and service delivery for the broad range of HR Services, such as reporting, data management, delivery & enhancement of HCM functionality and support for the variety of employment related questions and manager administrative functions.

Requires strong conceptual and working knowledge developed through direct relevant experience to perform a range of assignments within a job discipline. Applies prior experience to accomplish difficult tasks. Works independently, with a moderate level of guidance and general supervision.

Job Description

• Training Development and Delivery- Coordinate and participate in educational training and updates for Human Resources staff, managers and employees. Develop and maintain communications, including email and intranet, to educate on HR programs. Responsible for oversight and modification of manager and employee-facing communication vehicles like CenterLink.
• Consultation- Provide consultation to HR staff and leaders concerning HR plans and programs. This includes: developing, maintaining and delivering effective communications to HR colleagues, managers and employees; acting as a resource for policies, programs and processes; consult with HR staff and managers and provide guidance regarding issues; coordinate and participate in educational training and updates for the HR team.
• Data Analysis and Systems- Analyze data and market trends to review options and make recommendations. Compile comparative information and provide summary of analysis for leadership alignment. Participate in the review, implementation, testing and maintenance of systems and technology to support processes.
• Program Implementation- Assist with execution of assigned strategy, plan or program. Participate and coordinate projects which assess, develop or implement initiatives of the department and organization. Work with HR colleagues and related departments to develop and execute communications and resources for employees. Coordinate with relevant vendors. Coordinate with internal partners.
• Serves as an expert resource for HR colleagues and leaders on HR processes.

This role is ideal for a strategic and detail-oriented HR professional who excels at leading projects, ensuring compliance, leveraging data for decision-making, and enhancing operational effectiveness through collaboration, training, and continuous improvement.

This position is primarily remote, with periodic onsite attendance required for team meetings, training, project-related activities, and other business needs. The frequency of onsite work will vary based on organizational priorities and operational requirements.

Key Responsibilities (ranked by percentage of total time worked):

• Project Management

Lead and manage cross-functional projects related to HR Operations processes. Develop project plans, timelines, and milestones to ensure successful execution. Monitor project progress, identify risks, and implement mitigation strategies. Provide regular status updates and recommendations to leadership and stakeholders.

• Data Analysis & Reporting

Analyze benefits, compliance, and operational data to identify trends, risks, and opportunities for improvement. Develop and maintain dashboards, reports, and metrics to support business decisions. Utilize data insights to recommend process enhancements and cost-saving initiatives. Conduct audits and monitor key performance indicators (KPIs) to ensure program effectiveness.

• Compliance Management

Lead and support HR compliance administration, including Primary Source Verification, audits, and adherence to regulatory and policy requirements. Conduct compliance reviews, audits, and assessments related to personnel processes. Identify compliance risks and implement corrective actions when necessary.

• Quality Assurance

Develop and execute quality assurance processes to ensure accuracy, consistency, and compliance. Conduct audits and reviews of operational transactions. Identify defects, process gaps, and improvement opportunities. Recommend and implement corrective and preventive actions to enhance service quality.

• Team Resource & Consultation

Serve as a trusted advisor and subject matter expert for benefits administration, compliance, and operational processes. Serve as a Workday Subject Matter Expert (SME) for HR Operations, supporting configuration, troubleshooting, enhancements, and production support. Investigate and resolve complex HR operational issues and provide functional guidance for team members and stakeholders. Facilitate problem-solving discussions and drive resolution of complex issues. Promote collaboration, knowledge sharing, and continuous improvement across teams.

• Training, Education & Facilitation

Design, develop, and deliver training programs related to operational processes. Create educational materials, job aids, and process documentation. Evaluate training effectiveness and implement improvements based on feedback and results.

Core Competencies

• Project Management
• Data Analytics & Reporting
• Compliance & Risk Management
• Quality Assurance
• Process Improvement
• Benefits Administration
• Stakeholder Consultation
• Training & Facilitation
• Communication & Relationship Building

JOB QUALIFICATIONS

• Bachelor's degree in a related field
• 2+ years of work experience in a related job discipline