Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.

Responsibilities:

• Assist investigators in upskilling their AML knowledge and investigative capabilities by providing guidance throughout the case investigation process. The Proficiency Coach (PC) serves as a strategic resource, offering insights, investigative direction, and subject matter expertise that help investigators evaluate alerts, conduct thorough reviews, analyze information, and reach logical case dispositions. Through targeted coaching, support and knowledge sharing, the PC enhances investigators' understanding of AML concepts, strengthens critical thinking skills, and contributes to their ongoing professional development and effectiveness in financial crimes investigations

• Owns the governance and communication of coaching activities by providing regular updates to leadership and key stakeholders. Produces weekly deliverables that summarize coaching engagement, identify recurring investigative themes, measure investigator progress, and highlight areas requiring additional support. Leverages coaching observations and performance data to deliver strategic insights that enhance investigator effectiveness, drive operational excellence, and strengthen the overall quality of AML investigations

• Provides coaching support to the investigations team with a goal of increasing efficiency, strengthening decision-making, and mitigating risk

• Assists in identifying potential operational or compliance risks and partners with Global Financial Crimes Investigations (GFCI) Management

• Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures

• Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics

• Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement

• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations

• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role

• Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures

• Participates in the case assignment process to distribute work across the investigative team

Required Qualifications:

• Minimum of five years of relevant experience

Desired Qualifications:

• Bachelor's Degree in related field

• Experience in financial services and/or a related government entity

• Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI)

Skills:

• Strong analytical skills with experience in performance metrics and reporting

• Excellent communication, facilitation, and interpersonal skills

• Ability to influence cross-functional teams and drive results

• Adaptability in a fast-paced, evolving regulatory environment

• Fraud/AML Case Investigations experience

• SAR Writing experience

• Policies, Procedures, Guidelines and Risk Management

• Coaching

• Fraud Management

• Quality Assurance

• Regulatory Compliance

• Investigation Management

• Policies, Procedures, and Guidelines Management

• Risk Management

• Issue Management

• Reporting

• Written Communications

Shift:

Hours Per Week: