Summary:  

The Field Support team serves to provide excellent service to field personnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs)) regarding one or more disciplines (personal, ag & commercial). The Sr Field Support Specialist provides comprehensive service to multiple lines of business (personal, ag & commercial) and assists with more complex agent situations.  The Sr Field Support Specialist provides training and mentorship to newer and less experienced team members. 
 

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. 

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. 
 

Essential  Responsibilities: 

• Answers telephone calls promptly providing solutions to the caller’s questions. 

• Answers emails promptly providing solutions to the writer’s questions. 

• Documents content of calls and emails. 

• Contacts new agents/agencies to confirm set up and familiarize with resources. 

• Participates in project teams for assigned system development, enhancement, testing, and training. 

• Assists with training of new team members. 

• Works on special projects as needed. 

Qualifications / Experience Required: 

• High school diploma. 

• Four to six years of experience. 

• Supervisory/management experience not applicable. 

• Minimum of four years of customer service experience. 

• Knowledge of insurance required; in-depth knowledge of lines of business for multiple disciplines. 

• Experience with insurance operating systems; in-depth knowledge of operating systems for multiple disciplines. 

Preferred Qualifications: 

• Associate degree or equivalent work experience.  

• Insurance designation. 

 Salary range is $47022 - $74000