Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem. 

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities 

1. Practice Leadership & Strategy 

• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy. 

• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement. 

• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
   

2. Delivery Governance & Excellence 

• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution. 

• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs. 

• Provide escalation leadership and ensure swift resolution of delivery bottlenecks. 
   

3. Client Engagement & Stakeholder Management 

• Act as the senior delivery owner for key enterprise ecommerce clients. 

• Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions. 

• Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys. 
   

4. People Management & Capability Building 

• Manage and mentor a multidisciplinary delivery team of 60 – 80 members. 

• Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation. 

• Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice. 
   

5. Operational & Financial Ownership 

• Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting. 

• Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements. 

• Drive operational excellence through automation, process optimisation, and best‑practice adoption. 
   

6. Innovation & Growth 

• Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions. 

• Identify and build strategic partnerships with platforms, technology providers, and commerce enablers. 

• Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks. 

Required Experience & Qualifications 

• 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup. 

• Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation. 

• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM). 

• Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management. 

• Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys. 

• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery 

• Exceptional communication, problem‑solving, and stakeholder management skills. 

• Ability to thrive in a fast-paced, high‑growth, matrixed environment. 

Key Competencies 

• Strategic & Analytical Thinking 

• Leadership & Team Development 

• Delivery & Quality Governance 

• Technical & Platform Expertise 

• Client Management & Executive Presence 

• Commercial Acumen 

• Process & Operational Excellence 
  Cross-functional Collaboration 

Why Join Us? 

• Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation. 

• Work with marquee clients across sectors and drive measurable business outcomes. 

• Collaborative, future-forward culture with strong emphasis on innovation and growth.