Expert Systems Engineer

Location: Remote – USA
Travel: Up to 20%

Key Responsibilities

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
• Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.
• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous process and technical improvement.

Required Qualifications

• 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
• Strong experience with SQL Server, Power BI, and Databricks.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Strong understanding of systems, databases, applications, monitoring, and performance management.
• Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
• Comfortable working directly with clients and cross-functional teams.
• Strong problem-solving, analytical, organizational, and decision-making skills.
• Experience with scripting, automation, technical documentation, and change management.

Preferred Qualifications

• Healthcare technology or hospital IT experience.
• Development experience with .NET and REST APIs.
• Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
• Experience with OpenTelemetry.
• Cloud infrastructure or modern data platform experience.
• Relevant certifications such as GIAC, ITIL, or MCSE.

Working Arrangements

• Standard work week or as defined by assignment requirements.
• Primarily remote or office-based.
• May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.
• Up to 20% travel may be required.

Physical Requirements

Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.

Occasionally: Climbing/balancing and stooping/kneeling/crawling.