SR. BUSINESS OPERATIONS MANAGER (STARLINK EUROPE GROWTH)

The Sr. Business Operations Manager's role serves as the operational counterpart for the Europe Consumer Growth team. The role provides the Europe Consumer Growth Team with access to internal systems, data, and US-based teams that are not readily accessible in-region. The position focuses on building a data-led framework for Europe that enhances performance analysis and forecasting accuracy. By delivering agile deep dives and increased visibility of relevant insight, the role will drive informed cross-functional alignment and targeted operational resolutions.

RESPONSIBILITIES:

• Query internal databases and systems, build recurring and ad-hoc reports, and perform analysis to investigate business issues and identify growth or operational opportunities
• Leverage all available data source to support ad-hoc performance deep dives and robust business casing for new propositions
• Define the data-led processes, frameworks, and structures that enable improved KPI visibility and a faster cadence of critical insights for the Europe business
• Leverage data & demand trends to inform accurate demand forecasting for service subscription sales, as well as hardware production volumes by market and hardware type
• Tracking purchase orders from placement through delivery, while also identifying and coordinating issues across Logistics, Customs, Tax, Supply, and other relevant teams, when required
• Support our retail operations & consumer growth team in tracking service orders, distributor rebates, incentives, and other commercial programs; identify discrepancies and coordinate corrections with Finance, Payments, Retail Operations, and Distribution Operations
• Act as the Europe operational & data led interface with Product, Product Growth, Retail Operations, Finance, Payments, Supply, Logistics, Tax, Distribution Operations, and other US-based teams, driving open issues through closure
• Build and maintain lightweight controls and reporting across affiliates, payments, rebates, service orders, supply execution, and other critical Europe processes, improving visibility and reducing resolution time

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 4+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis
• Experience working with payments, incentives, affiliate programs, retail operations, supply chain, or distributor economics
• Experience in Business Operations, Strategy & Operations, Analytics, Product Operations, or similar roles
• Experience leading demand or trading performance forecasting outputs within a fast-paced working environment
• Strong problem-solving skills and ability to investigate ambiguous issues from data through root cause and resolution
• Highly execution-oriented, with strong follow-through and ability to coordinate multiple stakeholders without formal authority
• Strong communication skills and ability to translate business questions into data analysis and concrete actions
• Comfortable operating across multiple functions and countries in a fast-moving environment
• Familiarity with consumer technology, connectivity, e-commerce, or retail businesses
• Fluent in both spoken and written English

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed