At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Broadband Business Intelligence team supports business decision making through the delivery of key commercial and marketing performance insights to unravel the intricate problems that come with being a wireless ISP/Fiber provider.

The Senior Business Intelligence Analyst role is responsible for guiding the business through the analysis (and communication) of quantitative & qualitative data. The right person will be experienced in visual storytelling on the impact of marketing campaigns/tactics and know how to go from requirements gathering to presentation, with tailored content for varying levels of audience. Insights and analysis generated in this role will be critical to driving decisions about business/product performance across the broadband organization.

This role requires the creation of customer centric solutions driven by data analysis, business acumen, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as model building.

This is a hybrid position required to be working in-office at least 3 days a week.

Job Responsibilities:

• Support the business intelligence needs of the business by using data from various sources (e.g. AWS Redshift, Azure, Databricks). Guide data strategy across multiple touch points (e.g. new third party data acquisition and integration).
• Lead the process of driving core insights from available data and create strategies to improve the customer experience & performance. This involves collaboration with Marketing Managers, Data Scientists, and others. 
• Early involvement in enterprise projects to define reporting needs & incorporating those needs into system design.
• Create comprehensive dashboards from different data sources for presentations to senior management on verbal and written forms
• Provide recommendations to cross-functional teams, resulting in process improvement

Knowledge, Skills, and Abilities:

• Expert analytical, problem solving and critical reasoning skills
• Advanced communication/consulting, influencing and relationship management skills
• Proficient in Microsoft Excel and Powerpoint
• Be able to work on multiple projects simultaneously
• Ability to work with cross functional teams

Qualifications:

• Bachelor's degree in Business, Statistics or similar degree plus 5 years of related work experience. Or, Advanced degree with 3 years of related experience
• 4 years experience with business intelligence tools (e.g.Business Objects, Cognos, Hyperion, etc.)
• 4 years experience in reporting & analyzing performance & data visualization with Tableau
• 2 years experience in online e-commerce or on-line support environments
• 2 years experience in advanced business analytics, which include testing, competitive analysis, surveys, & market research
• 4 years experience with performant querying of databases (SQL)
• At least 18 years of age
• Legally authorized to work in the United States

Total Target Cash Earnings Opportunity: $92,690 - $167,325

National Base Pay Range: $80,600 - $145,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ379925¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.