Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting risk governance, audit and exam activities, regulatory change implementation, and complaint-related oversight across the Financial Center Business Controls organization. Key responsibilities include partnering with business, risk, compliance, audit, and control partners to research, analyze, track, and remediate identified risks and issues; supporting internal audit and regulatory examination activities; monitoring complaint and control-related trends; and ensuring timely execution of corrective actions. Job expectations include conducting analysis, driving accountability for issue resolution, identifying root causes, monitoring regulatory impacts, and supporting a strong risk and control environment.

Responsibilities:

• Conducts research and analysis related to internal audits, regulatory examinations, compliance reviews, and risk assessments.
• Assists in the coordination and management of audit and regulatory exam activities, including information gathering, response development, evidence validation, and stakeholder coordination.
• Performs root cause analysis to identify underlying drivers of issues, complaints, audit findings, and control deficiencies.
• Supports complaint oversight activities through trend analysis, issue identification, and assessment of emerging risks and themes.
• Evaluates the impact of regulatory changes, policy updates, and enterprise requirements on business processes and controls.
• Develops reporting, dashboards, scorecards, and executive summaries used to monitor emerging themes, audit readiness, complaint trends, and control effectiveness.
• Identifies emerging risks and thematic concerns requiring escalation or management attention.
• Supports inspections, monitoring activities, risk assessments, and governance routines to strengthen the overall control environment.
• Partners with process owners and control partners to improve risk management practices and prevent issue recurrence.
• Prepares materials and analysis for leadership reviews, governance forums, audits, examinations, and regulatory discussions.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 3+ years of experience in risk management, business controls, audit, compliance, complaints management, regulatory relations, or a related discipline.
• Experience supporting internal audits, regulatory examinations, compliance reviews, or control assessments.
• Experience performing research, root cause analysis, and risk assessments in a highly regulated environment.
• Experience analyzing complaint data, audit findings, operational risks, or control performance metrics.
• Ability to identify trends, synthesize complex information, and provide actionable recommendations.
• Strong analytical and problem-solving skills with the ability to evaluate risk and control implications.
• Experience building dashboards and reporting utilizing Excel, Tableau, Power BI, SQL, or other reporting tools.
• Understanding of consumer complaints, operational risk, control effectiveness, and regulatory requirements.
• Strong written and verbal communication skills, including preparation of executive-level reporting and governance materials.
• Experience working across multiple stakeholder groups, including Risk, Compliance, Audit, and Business partners.
• Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines.

Desired Qualifications:

• Experience supporting Financial Center Operations, Consumer Banking, Branch Operations, or Business Controls organizations.
• Experience with Audit, Compliance Testing, Regulatory Examinations, Issues Management, or Risk Governance programs.
• Experience preparing responses and materials for regulators, auditors, and senior leadership.
• Bachelor's Degree in Business, Finance, Risk Management, Accounting, Economics, or a related field.
• Professional certifications such as CRCM, CAMS, CISA, CIA, CRISC, or PMP preferred.

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Regulatory Examination Support
• Regulatory Change Management
• Risk Management
• Complaint Oversight
• Root Cause Analysis
• Governance and Risk Reporting
• Data Analysis

Minimum Education Requirement: HS diploma, GED or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$71,500.00 - $107,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.