Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Financial Center Channel SPI team partners with Front‑Line Units (FLU), Business Controls, Risk, Audit, and other stakeholders to ensure the Single Process Inventory (SPI) is managed in accordance with enterprise standards. The team drives a consistent, comprehensive approach to process modeling, documentation, and enrichment across FCC.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Create, maintain, and govern SPI documentation (processes, risks, controls, and metrics) within enterprise systems, including the Process Owner Portal (POP) and Key Measures/ORCIT
• Guide Process Owners and Delegates through new process design, updates, and enrichment activities
• Lead and manage SPI change initiatives driven by evolving enterprise policies, standards, and regulatory expectations
• Support responses to Audit and Risk inquiries related to SPI; assess findings and support timely remediation
• Partner with Process Owners, Compliance/Risk, and Business Controls to investigate, respond to, and remediate issues raised by GCOR within established SLAs
• Ensure SPI documentation remains aligned with ongoing requirement changes and system enhancements within POP
• Support remediation and tracking of SPI‑related audit issues
• Prepare stakeholder communications, management reporting, and executive‑ready presentations
• Utilize Microsoft Office tools (Co-Pilot, Excel, PowerPoint, Word) to support analysis, reporting, and documentation

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 5+ years process engineer, process design, risk management, financial center or business control experience
• Working knowledge of process management frameworks, including process mapping, risk and control identification, and metrics alignment
• Experience with SPI and the Process Owner Portal (POP), including documentation standards and governance expectations
• Strong control mindset with a solid understanding of operational, regulatory, and reputational risk
• Analytical and problem‑solving skills with the ability to assess control gaps, interpret audit feedback, and recommend pragmatic solutions
• Project and change management capabilities, including tracking deliverables, managing dependencies, and meeting deadlines in a fast‑paced environment
• Strong organizational and time‑management skills with the ability to manage multiple priorities and stakeholder requests simultaneously
• Clear and effective communicator, able to translate complex process and control concepts for diverse audiences
• Collaborative mindset, demonstrating the ability to work effectively across FLU, Risk, Compliance, and Audit partners
• High attention to detail and quality, ensuring accuracy and consistency in regulated documentation

 Desired Qualifications:

• Demonstrated project management experience and timeline
• Proven ability to document process flows, including activities, risks, control, metrics
• Knowledgeable with Enterprise Process Management Policy and Standard
• Executive communication skills with strong facilitation and verbal / written communication skills
• Robust understanding of operational controls related to compliance or risk management  
• Strong relationship management skills to navigate the complexities of aligning stakeholders
• Critical thinking and logical problem solver. Ability to understand a problem, explore solutions and present pros and cons of alternative options
• Excellent verbal and written communication & executive presentation skills
• Foster strong team environment

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information

Minimum Education Requirement: HS diploma, GED or equivalent

Shift:

Hours Per Week: