Sr. Associate, Process Manager - Business Cards & Payments (Work From Home)

About this role: 

We are seeking a highly motivated, detail-oriented, and experienced Senior Associate, Process & Controls Manager to join the Business Cards & Payments team. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

As a Process & Controls Manager on our Business Operations team, you will work on multiple initiatives. These could include:

• Working closely with a small team to develop a pilot, with a focus on developing process instructions and monitoring strategy
• Using enterprise-standard business process management tools to monitor, learn from, and improve existing processes
• Leveraging qualitative and quantitative data to develop and prioritize improvement agendas
• Planning and implementing strategic changes, ensuring process artifacts and strategies are updated (focusing on risk management and associate readiness)

Our business is dynamic, and continually evolving and growing. We work very closely with our partner teams, and ensure that our processes and controls account for second/third order impacts. You may enjoy this role if you enjoy learning new things, and using process and structure to help our associates and customers succeed.

A successful candidate for this Sr. Associate, Process & Controls Manager role will:

• Ensure processes are documented, projects are prioritized, and business objectives are met
• Support control creation, revision, and assist in the planning and execution of control assessments and hygiene
• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership
• Identify and drive improvements that streamline, automate, and reduce risks of processes that would improve internal/external customer experience
• Work with business partners to identify, manage, and mitigate risk to Capital One
• Develop a strong understanding of risks, requirements, controls, processes, and corrective actions through review and evaluation
• Exhibit creative thinking and problem solving skills to achieve desired outcomes, by bridging gaps, improving and clarifying needs and providing appropriate solutions that are scalable, standardized, and operational ready
• Furthering the Well Managed agenda within Card to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem
• Collaborate with others across multiple departments and lines of business

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot 
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of the hub location based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Basic Qualifications: 

• High School Diploma, GED or equivalent certification 
• At least 1 year of experience in Microsoft Office or G Suite 
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management 

Preferred Qualifications: 

• Bachelor’s Degree or military experience 
• At least 1 year of experience in Draw.io or Lucid
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $80,800 - $92,200 for Sr. Process Manager

 

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).