With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Analyst, Portfolio Risk and Monitoring, is a key member of the team responsible for supporting the health and stability of the Pro Trade Credit portfolio. This role is focused on performing in-depth portfolio analysis, monitoring risk indicators, generating reports and insights, and assisting in the execution of risk mitigation strategies.

Key Responsibilities:

• 25% - Collections and Disputes Management - Develop and maintain accurate collection status records for all accounts.  Resolve customer discrepancies and/or disputes and effect collection of delinquent accounts.  Recommend plans of action to resolve collection accounts and ensure timely & accurate processing of payments.  Recommend when accounts should be placed with outside agencies or attorneys for collection.
• 25% - Customer Service - Directly communicate with customers and internal sales associates or leadership related to credit & collection matters verbally and in writing.
• 25% - Drives Results - Ability to understand, identify, and influence results to help meet key performance metrics for individual and overall team goals.  Ability to propose solutions and identify areas for operational process improvements.
• 25% - Manage Credit - Perform judgmental underwriting for large commercial customers credit needs in a timely, secure, sound, and consistent ability. Manage receivables & mitigate potential losses through sound credit management strategies & execution.
   

Direct Manager/Direct Reports:

• This Position typically reports to the Area Supervisor Trade Credit Services
• This Position has up to 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• Experience: 2-5 years of experience in credit risk, financial analysis, or a related field.
• Technical Skills: High proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI). Experience with statistical modeling is a plus.
• Analytical Mindset: Strong quantitative and analytical skills with the ability to interpret complex data and generate actionable insights.
• Communication: Excellent written and verbal communication skills, with the ability to clearly present data and findings to management.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Minimum Years of Work Experience:

• 2
   

Preferred Years of Work Experience:

• 2-5

Competencies:

• Action Oriented
• Collaborates
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict