Job Title:

Sr. Analyst, Content Strategist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.  

As a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don’t worry, we’ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team. 

Responsibilities: 

• Execute content transformation and continuous improvements on large content libraries. 

• Innovate and optimize content processes; decide where and how content will be segmented and refactored for Gen AI tools. 

• Act as part editor and part content strategist with strong reading comprehension skills. 

• Act as both a do-er and innovator, making decisions and recommendations independently. 

• Segment large multi-page articles for LLM efficiency and context delivery. 

• Create, manage and optimize high-quality, Gen AI-optimized content for large knowledge base. 

• Be at the forefront of Gen AI applications in content; identify new opportunities for leveraging AI in content strategy. 

• Stay updated with the latest in Gen AI technology and trends. 

 

Required skills: 

• Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. You don’t have to be an expert in the tech but need to understand what it can do for clients. 

• Gen AI curiosity and enthusiasm and wish to learn more in this space. 

• Expert English reading comprehension and editing skills. You need to be able to suggest where to break large articles and make any edits needed; we call it ‘chunking’ the articles.  

• Ability to manage multiple deadlines and projects at once.  

• Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.  

• Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.    

• Like finding patterns and problem-solving.  

• 2-3+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.  

• Bachelor's degree or equivalent work experience in Marketing, Communications or a related field. 

• Ability to work collaboratively in a fast-paced and evolving environment. 

Location:

PHL NCR Makati Work-at-Home

Language Requirements:

Time Type:

Full time