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Job Description Summary:

Job Description:

The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.

Essential Functions:

CLINICAL
Assists pharmacist in providing pharmaceutical care to include (but not limited to):

• Conduct medication adherence and refill calls to patients

• Communicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiatives

• Screen phone calls/orders and alert the pharmacist to patient-specific needs

• Gather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider’s protocol

• Routinely records medication histories on all patients for completeness and accuracy

• Provide accurate and pertinent clinical documentation in the appropriate pharmacy IT application system

• Alerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber intervention

DISPENSING

• Receives and accurately reads, interprets and enters medication orders in system

• Accurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party information

• Collaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation support

• Packages, labels and prepares final product for shipping in accordance with pharmacy policies and procedures

• Performs duties in documented accordance with requirements of all regulatory and governing bodies

• Performs insurance billing and administrative support functions

• Assists in procurement, receipt and proper storage of drugs and general supplies

• Maintains appropriate stock levels within work area and routinely manages specialty pharmacy inventory

OPERATIONAL

• Initiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulations

• Assist in ensuring department compliance with accreditation, legal, regulatory & safety requirements

• Support and participate in policy & procedure development as related to operational and clinical processes

• Understand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvement

• Other duties as assigned by management

EDUCATIONAL

• Provide education related to specialty pharmacy to meet the needs of patients, pharmacy staff and other healthcare professionals through publications, presentations and/or programs

• Support and help develop objectives to facilitate student and resident training

FINANCIAL

• Ensure cost effective treatment in specialty practice area

• Seek financial remuneration and third-party reimbursement for pharmacy services

• Communicate financial responsibilities with patients effectively and collects payments prior to delivery

• Know and follow all regulations and guidelines pertinent to dispensing medications and supplies to Medicare patients

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

• Adheres to and exhibits our core values:

 *Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

*Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

• Maintains confidentiality and protects sensitive data at all times.

• Adheres to organizational and department specific safety standards and guidelines.

• Works collaboratively and supports efforts of team members.

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Skills, Knowledge or Abilities critical to this role:

• Knowledge of the standards, techniques and tools relating to pharmaceutical patient care

• Ensure that prescription order management is organized, prioritized and systematic for insurance investigation, order processing, as well as in the coordination of shipping to the customer

• Ensure that all prescription orders are processed in a timely manner according to the need by/start date indicated on the order form.

• Works as a liaison with the ACB Outpatient Retail Pharmacy team to facilitate prescription order processing of specialty pharmacy medications

• Ensure that all customer service related issues are handled promptly, effectively and in a satisfactory manner

• Knowledge of mathematical functions, including addition, subtraction, multiplication, basic algebra and calculations

• Knowledge of and/or willingness to learn of the sources and availability of medications, bio-technology products, pharmaceutical supplies and equipment and related items specific to specialty pharmacy

• Ensure that no prescriptions are left behind or left unfinished at the end of each day by personally reviewing all pending orders yet to ship.

• Able to problem-solve with decisiveness and urgency through completion and asking for assistance when needed

• Collaborate with the medication access coordinators and sales partners in the field letting them know of any patient or practice issues/concerns as well as new prescription from new prescribers.

• Must be detail oriented and have the ability to multitask and complete assignments in a timely manner

• Willingness to learn and become a specialty pharmacy subject matter expert

Customer Service:

• Strong phone skills

• Demonstrate superior level of customer service

• Relate well and communicate effectively with other employees and patients

Computer Skills:

• Ability to use office equipment and automated systems/applications/ software at an acceptable level

• Microsoft Office: Outlook, Word and Excel

• Cerner, Therigy, EPIC, other application as required

• ScriptPro, preferred

Additional Job Description:

Education / Accreditation / Licensure:

• High school/GED

• Registered as pharmacy technician with the State Board of Pharmacy Examiners

• PTCB certification preferred

• Strong positive references

Experience:

• 2 years or more of work experience in pharmacy, Specialty Pharmacy preferred

• Minimum 2 years of customer service experience, required