Specialist Tech Vendor Mgmt – Telecom Vendor Governance & AI Automation

About the Role

We are hiring a senior telecom vendor management professional to strengthen technology vendor governance across telco products, services, and operations. This role will manage strategic vendor relationships, SLA/KPI performance, contract compliance, commercial governance, risk controls, and cross-functional execution while enabling AI-led automation, predictive insights, intelligent dashboards, and governance analytics across the vendor lifecycle.

Key Responsibilities

• Own end-to-end technology vendor lifecycle governance, including onboarding, contract execution, SLA/KPI performance, renewals, risk controls, and exit management.
• Manage strategic relationships with telecom vendors, OEMs, managed service providers, network suppliers, and internal business stakeholders.
• Drive vendor performance governance through scorecards, service reviews, escalation management, corrective action plans, and executive reporting.
• Partner with Procurement, Finance, Product, Operations, P2P, Revenue Assurance, and Billing teams to align commercial, operational, and financial outcomes.
• Support contract compliance, pricing reviews, renewal strategy, commercial governance, cost optimization, and vendor consolidation initiatives.
• Identify vendor risks, service gaps, billing issues, dependency failures, and process inefficiencies; drive structured resolution and control improvements.
• Enable AI-led workflow automation, GenAI-assisted reporting, predictive analytics, anomaly detection, exception management, decision intelligence, and intelligent governance dashboards.
• Own transformation roadmaps, governance forums, milestone tracking, automation adoption, and leadership-level reporting for vendor management initiatives.

Required Qualifications & Experience

• 5–10+ years of experience in technology vendor management, supplier governance, telecom operations, procurement, commercial management, or transformation programs.
• Strong telecom background with exposure to telco products, network services, managed services, OEM/vendor ecosystems, billing, P2P, and service delivery models.
• Prior experience as a Senior Vendor Manager, Vendor Governance Lead, Supplier Relationship Manager, Technology Vendor Manager, or similar role managing strategic telecom/technology vendors.
• MBA, MCA, B.Tech/BE, or equivalent qualification required; MBA preferred for commercial/vendor governance-focused roles.
• Strong understanding of contract lifecycle management, SLA governance, KPI scorecards, commercial reviews, vendor risk management, and service performance governance.
• Proven ability to manage senior stakeholders across Product, Finance, Procurement, Operations, Revenue Assurance, Billing, and external vendor organizations.
• Experience driving vendor cost optimization, renewal governance, commercial negotiation support, vendor consolidation, and process transformation.
• Strong communication, negotiation, analytical thinking, governance discipline, data interpretation, and executive reporting skills.

Preferred Skills

• Experience working with telecom OEMs, managed service providers, network suppliers, cloud providers, or large technology vendors.
• Exposure to AI-led automation, GenAI use cases, predictive analytics, anomaly detection, intelligent dashboards, workflow orchestration, process mining, governance reporting, and decision intelligence.
• Strong commercial acumen with ability to connect vendor performance, service delivery, billing outcomes, cost optimization, risk controls, and business value.
• Ability to operate in a matrixed environment and influence cross-functional stakeholders without direct authority.

Success Measures

• Improved vendor lifecycle governance maturity and operating discipline.
• Higher SLA/KPI compliance, improved vendor accountability, and faster issue resolution.
• Reduced vendor-related risks, service gaps, billing exceptions, and commercial leakage.
• Improved cost governance, renewal outcomes, vendor performance visibility, and leadership reporting.
• Increased adoption of AI-led automation, GenAI-assisted reporting, predictive insights, anomaly detection, intelligent dashboards, and governance analytics.

Ideal Candidate Profile

The ideal candidate is a senior telecom vendor management professional who brings vendor governance depth, commercial discipline, stakeholder influence, data-driven decision-making, and an AI-first transformation mindset. This individual should be comfortable working across technology, finance, procurement, operations, product, and vendor organizations to improve vendor performance, cost efficiency, service quality, risk control, and lifecycle governance.

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