POSITION SUMMARY:

The Specialist, Responsible Gaming assists the Responsible Gaming Manager in preparation of timely reports for Responsible Gaming/Compliance purposes.

PRIMARY RESPONSIBILITIES:

• Conducts the RG Induction training of all staff
• Conducts the Advanced RG Training
• Conducts the training for Responsible Gaming Ambassadors
• Conducts the Refresher trainings
• Draft Standard Operating Procedures, workflows and policies, according to law & regulations
• Maintains a register of customers who have self-excluded, timed out or set any limits towards gaming limits interactions and behavioral interactions including system inputted data checks.
• Maintains breach reports for excluded persons and communicates with operations to ensure compliance with internal breach procedures
• Perform verification of RG logged incidents
• Conducts electronic-draw RG checks
• Generates reports to Responsible Gaming Manager
• Performs administrative tasks as directed
• Performs the daily and monthly Internal Evaluation reports.
• Performs on site visits/inspections to monitor compliance with required documentation and visual displays and regarding Responsible Gaming Policy and Program and procedures.
• Evaluates interaction process and prepares associated reports
• Collects and produces reports in relation to age verification
• Reports any identified problem gaming trends
• Monitor problem gambling indicator and update customer account details with necessary information
• Identifies and suggests changes/improvements to the RG program
• Helps maintain the RG culture across the business in Cyprus, ensuring there is an adequate awareness of compliance requirements
• Performs any other duty as allocated by the Manager in his/ her area of responsibility
• Assists with the description and clear definition of responsibilities and limits of responsibility of each department in relation Responsible Gaming principles and procedures
• Assists with audits to the gaming departments, ensuring that all procedures are followed (Age verifications, underage, RG procedures etc.)
• Manages the Local Employee Responsible Implementation Committee

QUALIFICATIONS:

Experience

• Minimum 1-year experience in a Compliance related role/ Responsible Gaming within a highly regulated industry
• Legal background is considered an advantage
• Experience in the casino environment is considered an advantage

Education

• Appropriate tertiary qualifications

Skills / Competencies

• Displays a high commitment to excellence and continual improvement
• Motivated to achieve business objectives and common goals
• Works as a team member
• Analytical skills
• Achieves agreed objectives and accepts accountability for results