About Our Client

Our client operates in the online trading and investment industry, providing retail clients with access to financial markets and tools to support their trading and investment activities. The company serves customers across multiple international markets and offers opportunities for professional development within a dynamic, fast-growing environment.

Job Description

Our client is seeking a detail-oriented and commercially aware Payment Solutions Specialist to support the identification, evaluation, onboarding and implementation of Payment Service Providers (PSPs), payment methods and payment capabilities across its brands and markets. Working closely with Commercial, Product, Integrations, Engineering, Treasury, Processing, Compliance, Legal, Risk and external payment partners, you will coordinate the end-to-end onboarding process, maintain accurate provider and implementation information, and help ensure new payment solutions are delivered in line with business, operational and governance requirements. The role also supports market and competitor research, commercial preparation, payment performance reporting, and continuous improvement across the PSP lifecycle.

Key Responsibilities

1. PSP Sourcing & Market Intelligence

• Partner with Commercial and relevant operational teams to understand payment coverage requirements across brands and markets and support the payment solutions roadmap.
• Research PSPs, payment methods, market developments and competitor offerings, gathering information to support provider evaluation and market-expansion discussions.
• Conduct initial provider outreach and coordinate information gathering and due-diligence requirements within established approval frameworks.
• Maintain provider databases, market intelligence and onboarding trackers, escalating relevant new provider opportunities to management.

2. PSP Onboarding, Partner Coordination & Integration Readiness

• Coordinate PSP onboarding from initial engagement through implementation readiness, ensuring actions, approvals, documentation and dependencies are clearly tracked.
• Act as the day-to-day coordination point between PSPs and internal stakeholders during onboarding, following up with Legal, Compliance, Treasury, Processing, Product, Integrations and Engineering as required.
• Maintain complete due-diligence records, onboarding approvals and implementation documentation in line with governance requirements.
• Support preparation of implementation requirements and coordinate handoffs, readiness activities and milestones through to launch.
• Identify and resolve routine onboarding or administrative issues and escalate material blockers, risks or stakeholder dependencies promptly.
• Support post-launch handover and routine partner follow-up by ensuring contacts, agreed actions, operational information and records are complete and current.

3. Commercial Support, Reporting & Payment Performance

• Support commercial discussions by maintaining provider commercials, contractual information, comparison trackers and negotiation materials.
• Develop a working understanding of PSP pricing, settlement models, fees and contractual terminology and support contract administration or renewal preparation.
• Maintain onboarding, implementation and provider-status reporting and support tracking of key measures including solution coverage, payment success rates, settlement coverage and cost efficiency.
• Maintain relevant payment-performance data repositories and dashboards and support analysis of provider, market or competitor trends where required.
• Provide clear project and status updates, ensuring reporting is accurate, and material delivery risks are escalated.

4. Governance, Stakeholder Management & Continuous Improvement

• Follow established PSP onboarding governance, approval workflows, controls and documentation standards and ensure required approvals are completed before progression.
• Support audit, compliance and governance requests and escalate concerns in line with established processes.
• Build effective relationships across Commercial, Product, Integrations, Engineering, Treasury, Processing, Compliance, Legal, Risk and external PSP stakeholders.
• Identify process gaps, recurring administrative issues or inefficiencies and contribute to improvements in PSP onboarding, documentation and stakeholder coordination.
• Support implementation of process, system or governance changes and communicate progress, actions and dependencies clearly.

Key Requirements

Essential

Education & Experience

• 3–5 years of relevant experience within a payment provider, payment institution, financial institution or closely related payments environment.
• University degree in Economics, Accounting, Finance, IT, Project Management, Business or a related field.
• Practical understanding of payment systems, PSPs, acquiring, payment methods, transaction processing and settlement fundamentals.
• Experience coordinating provider onboarding, due diligence, implementation activities, partner administration or comparable cross-functional payment projects.
• Strong fluency in English, both written and spoken; additional language capability is advantageous.

Technical Skills

• Good working knowledge of MS Excel, Word, PowerPoint, and Outlook, with the ability to maintain accurate trackers, reports, and supporting documentation.
• Ability to understand basic PSP commercials, pricing structures, settlement arrangements, and contractual terminology.
• Strong research and analytical skills, with the ability to gather, organise and interpret provider, market and competitor information.
• Strong attention to detail and documentation discipline, particularly across onboarding, approvals, due diligence and implementation tracking.

Core Skills & Behaviours

• Strong organisation and prioritisation skills, with the ability to manage multiple onboarding workstreams, actions and competing deadlines.
• Clear verbal and written communication skills, with confidence following up with internal stakeholders and external providers to drive actions to completion.
• Proactive problem-solving approach, with the judgement to resolve routine issues independently and escalate complex, risky or blocked matters appropriately.
• Collaborative working style and ability to build effective relationships across commercial, operational, technical, legal and compliance stakeholders.
• Self-motivated, result-oriented and comfortable working in a fast-moving environment with changing priorities.
• Commitment to following governance, risk, compliance and approval requirements accurately and consistently.

Desirable

• Previous experience within the forex/CFD, fintech or brokerage industry.
• Exposure to PSP contract administration, corporate administration or provider/vendor management processes.
• Experience supporting payment integrations or working closely with Product, Engineering or Integrations teams.