At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, with a focus on the Gastroenterology department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

Here, you will create compassionate and empathetic connections with both the patients you interact with and the supportive team members that you get to work alongside each day. As you continue to grow your skills in this role, you can seek other opportunities within the organization such as a Senior Office Coordinator Clerical, Administrative Coordinator and more. 

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM. Availability for rotational weekend support in the future is anticipated for satellite locations. 

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensure accurate collection. 

• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. 

• Triage appointments are based on diagnosis, patient preferences and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by the provider and schedule according to protocol. 

• Maximize a department's allocated spaces by scheduling all procedures/surgeries. 

• Enter appointments into respective programs, both routine and emergency add-on. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Enter all updates, corrections and changes to scheduled procedures/surgeries. 

• Maintain provider schedules for designated unit.  

• Coordinate multiple physician schedules.  

• Maintain familiarity with all appropriate scheduling functions. 

• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. 

• Notify patients of their arrival times per area protocols. 

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with all departments to maximize efficiency and expedite the admission process. 

• Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs. 

• Communicate with patients and their families to provide detailed instructions, directions, and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience 

• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software 

• Knowledge of Microsoft Word and Excel applications 

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

Preferred qualifications for the ideal future caregiver include:  

• In-depth knowledge of medical terminology and/or CPT/ICD coding 

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.