Key Responsibilities 

Member Experience 

• Deliver exceptional service to Members and Guests at all times.  

• Welcome Members warmly by name whenever possible and create a friendly, engaging environment through genuine conversation.  

• Build positive relationships with Members by anticipating needs and providing personalized service.  

• Escort spa guests throughout the locker room and spa facilities while explaining amenities and services.  

• Ensure Members feel comfortable, relaxed, and cared for throughout their visit.  

Juice & Smoothie Bar / Lounge Service 

• Operate the Ladies Lounge juice and smoothie bar.  

• Prepare smoothies, juices, coffees, teas, and other beverages according to Club standards.  

• Take food and beverage orders accurately and provide attentive lounge service.  

• Maintain cleanliness, organization, and inventory of the beverage station.  

• Deliver prompt, courteous service while maintaining presentation standards.  

Spa & Locker Room Operations 

• Maintain impeccable cleanliness throughout the locker room, spa, lounge, treatment rooms, showers, vanities, restrooms, and outdoor relaxation areas.  

• Restock towels, robes, sandals, lockers, toiletries, water, beverages, amenities, and retail displays throughout the day.  

• Remove soiled linens and maintain organization of the linen room.  

• Ensure treatment rooms are properly reset and prepared between services.  

• Monitor facility appearance continuously and address cleanliness concerns immediately.  

Team Support 

• Serve as a liaison between Spa Coordinator, Therapists, and Members by communicating schedule updates, member arrivals, special requests, and operational needs.  

• Assist therapists with room turnovers and operational support to ensure appointments remain on schedule.  

• Support Spa Coordinator during busy periods by answering phones, assisting Members, or directing guests as needed.  

• Assist with monthly linen and inventory counts.  

• Support fellow team members throughout the spa whenever additional assistance is needed.  

Operational Excellence 

• Work efficiently in a fast-paced environment while maintaining a calm, positive attitude.  

• Prioritize multiple tasks without sacrificing service quality.  

• Demonstrate initiative by identifying tasks that need attention without waiting for direction.  

• Maintain all health, sanitation, and safety standards.  

• Perform additional duties as assigned.  

Skills & Qualifications 

• Previous hospitality, luxury service, restaurant, lounge, country club, or spa experience preferred.  

• Outstanding customer service and interpersonal skills.  

• Naturally outgoing personality with the ability to engage Members in friendly conversation while maintaining professionalism.  

• Strong multitasking, organization, and time management skills.  

• Ability to remain composed and productive during high-volume periods.  

• Self-motivated with excellent attention to detail.  

• Ability to work independently while contributing positively to a team environment.  

• Excellent verbal communication skills.  

• Professional appearance and demeanor.  

• Ability to lift up to 40 pounds and remain standing and walking for extended periods.  

• Flexible schedule, including weekends, evenings, and holidays.  

Core Competencies 

• Luxury Member Service  

• Relationship Building  

• Hospitality & Communication  

• Teamwork & Collaboration  

• Initiative & Accountability  

• Multitasking  

• Time Management  

• Organization  

• Adaptability  

• Attention to Detail  

• Professionalism Under Pressure  

Physical Requirements 

• Frequently stand and walk for extended periods.  

• Lift, carry, and move linens, supplies, and inventory up to 40 pounds.  

• Bend, reach, kneel, and perform repetitive cleaning and stocking tasks.  

• Work in both indoor and outdoor environments.