Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Solutions Engineer

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

We're seeking talented Solutions Engineers to partner with the full Go To Market team of Account Executives, Customer Success Managers, and Product Marketing as we rapidly expand our product portfolio. You'll be the connective tissue between these organizations who bring Synthesia to life for our prospects, customers, and partners, articulating the daily value delivered by our platform.

This is a founding role. You'll be one of the first Solutions Engineers building the presales function at Synthesia. That means shaping the playbook, the tooling, and the best practices as we scale, not simply executing steps handed to you from an already established operating model. We're looking for people who want to build something

The Role

As a Solutions Engineer, you'll partner with Account Executives and Customer Success Managers to build relationships with prospects and customers throughout the sales and renewal cycle. You'll run discovery conversations, deliver demonstrations, support POC scoping, and help design the technical solution for each engagement, working alongside more senior SEs as you build toward full ownership of your own deals. You'll act as a trusted advisor focused on how to make our clients' lives better when using Synthesia, and you'll bring feedback from your customer conversations back to Customer Success and Product.

Sales Cycle Ownership & AE Partnership

• Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges.

• Deliver demonstrations that speak to customer problems and tell a credible story of why Synthesia is the right solution.

• Identify technical objections and integration questions as they come up, working with your AE and the broader ecosystem to find a path forward.

• Contribute your assessment of technical fit and opportunity risk to help your AE shape account and deal strategy.

• Keep your deal team and manager informed on deal status, timeline, and technical dependencies.

Demo Excellence

• Design and execute repeatable demo methodologies that prove Synthesia's business value quickly, whether the customer is deploying Studio at scale, building Roleplay Sessions for skill uplift, or integrating Interactive Avatars into their product.

• Identify, build relationships with, and actively enable technical champions within customer organizations so they can advocate for Synthesia internally.

• Develop and maintain reusable assets across demo environments, use cases, integration templates, objection handling, and industry playbooks, brought to life directly in Synthesia's platform.

• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments, troubleshooting issues and validating integrations with LMS, HCM, and content systems as they surface.

Product Expertise

• Build and maintain strong working knowledge of Synthesia's platform capabilities, roadmap, and positioning across all product lines, so you can speak to the use cases that drive value.

• Partner with Enablement to complete certifications, stay current on new releases, and keep your demo and objection-handling skills sharp.

• Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from static methods to interactive practice and measurable skill development.

Ecosystem Collaboration

• Product: share customer and prospect feedback with Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.

• Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.

• Customer Success: brief Customer Success on technical context and champion relationships at handover, so your POCs and pilots convert cleanly into production deployments.

What We're Looking For

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience).

• Delivers a strong standard demo aligned to the discovery points and agenda set with the AE, with a solid grasp of core demo technique (e.g., Tell-Show-Tell).

• Applies established solution designs and best practices to the customer's use case, working with core ecosystem functions (Product, Customer Success) as the deal requires.

• Identifies and surfaces deal risk and next steps based on what the customer tells you, escalating clearly to your AE so it gets actioned.

• Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect.

• Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization.

• Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly.

• Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines.

• Willing to travel for customer discovery and on-site demos as needed.