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Scheduled Weekly Hours:

Solution Owner | ERP Timekeeping and Scheduling

• Department: HR Operations
• Location: Hybrid - Must be within a reasonable commuting distance to Green Bay or La Crosse, WI for occasional on-site needs.

Position Summary:

The Solution Owner is responsible for aligning the assigned ERP timekeeping and scheduling solution with organizational strategy, driving the vision and roadmap, and ensuring delivery of outcomes that support operational and business goals. This role brings deep knowledge of ERP functionality, timekeeping, scheduling, and workforce management processes, along with the decision-making authority needed to ensure stakeholder needs and end-user requirements are met. The Solution Owner shares accountability for solution success with the cross-functional team and thrives in a fast-paced, collaborative environment with a strong commitment to continuous improvement.

This role requires strong communication skills and the ability to work effectively with operational leaders, business partners, Scrum Masters or Project Managers, developers, subject matter experts, and end users across the organization.

Key Responsibilities

• Accountable for maximizing the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and success metrics for the solution.
• Own the solution as a defined ERP capability or set of capabilities that work together to create business value.
• Maintain and prioritize the solution team backlog to ensure the highest-value work is delivered first.
• Ensure business solutions align with organizational goals and priorities.
• Develop use cases for complex, multi-year opportunities that improve ERP-enabled timekeeping and scheduling processes.
• Identify and interpret end-user requirements for the solution and related services.
• Identify opportunities to improve timekeeping, scheduling, attendance, payroll-related workflows, and workforce management processes within the ERP environment.
• Build and maintain strong relationships with stakeholders, operational leaders, and subject matter experts.
• Analyze data and interpret findings to improve service delivery, compliance, and workforce efficiency.
• Articulate the business value of ERP services and solutions to functional areas and customers.
• Partner with business areas, enterprise portfolio management, technology, and support teams to define, resource, and deliver new ERP features and enhancements.
• Develop and manage budgets, track approvals, provide updates, and report progress to management.
• Share responsibility for overall team performance.
• Lead identification of skill gaps and support recruitment efforts as needed.
• Work effectively in a large cross-functional team with individuals at all levels of the organization.
• Maintain regular and predictable attendance.

Required Education

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, or a related field.

Required Experience

• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple levels of an organization.
• Ability to work across functional groups and influence without direct authority.
• Strong ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent oral and written communication skills with all levels of the organization.
• Ability to lead others with a servant leadership mindset.
• Innovative problem-solving skills.
• Strong data analysis skills and understanding of business value.
• Demonstrated proficiency in prioritization methods.
• Understanding and use of change management practices.
• Deep knowledge of ERP core HR and timekeeping/scheduling processes, including attendance, pay rules, shift management, labor distribution, and workforce operations.

Desired Experience

• Operational experience in a healthcare setting.
• Experience working in an Agile or Scrum environment.
• Experience supporting ERP platforms with integrated timekeeping and scheduling functionality.

Licensure and Certifications

• Any license or certification required for the area of specialty.
• Knowledge of Agile methodologies such as Scrum or Kanban preferred.
• PSPO, CSPO, or similar product ownership certification preferred.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

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Equal Opportunity Employer