RFP Operational Support

• Intake & Triage – Support the SC team and wider GTM organisation with the operational processes around incoming RFPs, prioritising and routing requests appropriately.

• Document Handling – Manage the upload, formatting, and export of RFP documents, ensuring AEs and SCs have what they need in the right format and on time.

• Platform & User Administration – Administer user access and permissions within Ombud, Pigment's RFP tooling, keeping the platform running smoothly for the wider GTM team and becoming a go-to resource for basic platform questions.

• Status Tracking – Keep RFP trackers and dashboards current so that the GTM Org and leadership always have visibility into RFP performance.

Infosec Questionnaire Support

• Technical SC Partnership – Work closely with the Technical Solution Consulting team to respond to Infosec questionnaires, coordinating inputs and ensuring responses are submitted accurately and on time.

• Question Routing – Triage incoming Infosec questions, handling standard items directly from the answer library and routing anything technical to the Technical SC team.

Demo Automation Platform Administration (Consensus)

• User Administration – Manage user access and permissions within Consensus, Pigment's demo automation platform.

• Content Administration – Organise, tag, and maintain content within Consensus so that demo videos and Interactive Product Tours stay current and easy for the field to find.

Content Creation & Video Editing (Descript)

• Content Support – Support the creation of demo videos and other digital content, using Descript to edit and produce assets for the Video demo library.

Cross-Functional Coordination

• GTM Partnership – Act as a responsive point of contact for AEs on RFP status, timelines, and next steps.

• Legal & Security Coordination – Work cross-functionally with teams such as Legal and Security to route questions, gather input, and get RFP and Infosec responses reviewed and signed off.

• CSM Coordination – Support Post-Sales teams with the administrative steps of security and infosec review requests, routing them to the right owner.

• Experience: Entry level or early career (1-3 years).  Some experience in the software industry or operational experience in an industry setting would be an advantage. No prior presales experience required.

• Location & Language: Based in our Paris office, with fluency in English required.

• Organised & Detail-Oriented: Comfortable managing multiple requests at once, with a strong eye for accuracy and consistency in written material.  You must be able to work under pressure and manage tight deadlines.

• Process-Minded: Enjoys bringing structure and reliability to operational workflows, and takes ownership of the tasks in front of them.

• Proactive Communicator: Openly communicates status, roadblocks, and concerns with the SIC team and stakeholders across GTM.

• Coachable: Takes ownership of individual learning, asks questions, and seeks support on assigned tasks as they ramp.

• AI-Proficient: Comfortable using AI tools to automate process workflows and improve day-to-day efficiency, and keen to keep exploring new ways AI can streamline operational work.

• Collaborative: Works well within the SIC team and with outside teams (AEs, Post-Sales, Legal, Security, Product) when called upon.

• Thrive Together:  We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet

• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.  Delivering means building a passionate Pigment community

• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission

• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment